Getting a mattress that you can't test drive is tough (thanks 2020). However, I did a lot of research and choose this one as my old foam mattress was done. I saw a lot of reviews that said either too hard or too soft, but I found this mattress to be a nice middle ground. It is softer than the foam mattress it replaced, but not overly so. I have it on a piece of plywood for extra support. The cover is nice and soft and I did not notice any odor when I unboxed it. Overall, for sight unseen, I'm happy with it. It isn't that great for back sleeping, but I find it nice for side sleeping.
It's a quality mattress for the price. The first one I've ever bought. I was happy with it but it was a bit too firm for me, so I returned it. Very smooth return process. No complaints at all. I would add a mattress topper or go up to the Mint for a softer feel.
I love my mattress! Easy to order, great customer service when I was worried about when it was being delivered and I wouldn't change a thing! I'm a student who just moved into my first apartment and it was easy to move and set up.
Love this mattress, I’ve been getting great sleep! I recommend letting it air out for the time given. For me at 180lbs, it’s not too soft and not too firm which is exactly what I wanted.