Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Brian N
Gender:Male
Verified Purchase:Yes
We bought this for our son and it has been wonderful. Very comfortable, balance of firmness, and high quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: don't have a name
from CA
Gender:Female
Verified Purchase:Yes
Love the mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lidsam
Verified Purchase:Yes
Amazingly comfortable mattress for my daughter
Written by a customer while visiting Tuft & Needle
Posted by: No no name
Verified Purchase:Yes
Y’all always never disappoint
Written by a customer while visiting Tuft & Needle
Posted by: DavidH
from SF
Gender:Male
Verified Purchase:Yes
This felt amazingly comfortable right from the off. I have sleeping deeply on it with no problems.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not worth it
on January 6, 2021
Posted by: Jlag3
Gender:Female
I purchased a king size mattress around May of 2020. Initially it seemed like a comfy bed. By September my spouse was waking up with back pain on the regular due to the lack of support the mattress provides. Unfortunately we have not been in the position to get a replacement mattress and he has often resorted to sleeping in another room to avoid the pain. That initial comfy feel was short lived so beware of potential issues months into using the mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to leave a review and share your experience. We're sorry to hear the mattress has not been a good fit for you and will pass your comments along to our Product team. If our Customer Experience team can be of any assistance moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: MissC
from Southwest
Gender:Female
Verified Purchase:Yes
It's way too hard even with the pad on top. I'm in pain.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too firm for you, even with the topper. We will pass your comments along to our Product Team. If you need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: GregK
from Cincinnati, Oh
Gender:Male
Verified Purchase:Yes
We purchased our 1st Tuft & Needle a little over 2 years ago for our Condo in Florida. That mattress had really impressed us, hence the reasoning behind the purchase of our 2nd one! The only real issue is that our new one feels somewhat firmer than the 1st one--however sleeps very well whether on our backs or sides. We are very pleased overall and the price just enhances the overall experience. What are you waiting for?
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle