Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
4
on February 14, 2017
Posted by: Anonymous
The customer service and personal, friendly, and prompt response to my questions have been stellar, as was the very quick shipping and the fabulous level of detail. The mattress itself will take some getting used to because of how very firm it is (a dense foam mattress pad has been added to help supplement that process).
I have three recommendations/opportunities for growth to T & N:
1) Consider making the top layer a little bit softer/with a little more give to it (I rate the current firmness 8/10)
2) Consider placing a piece of tape on the most outside clear plastic wrapping to help the consumer identify in what direction to lay the unwrapped mattress (ie. "This Side Up" with arrows directing either crosswise or lengthwise over the boxspring or platform). I have a boxspring with a bed skirt that became twisted under the mattress when I discovered the correct direction to position the mattress in (after it started unfolding). It was challenging to lift the unfolded mattress while simultaneously straightening the bedskirt underneath it.
3) Consider broadening the age diversity of the models chosen for the booklet that accompanies the mattress (I'm routing for the baby-boomer team :)
Thank you for your consideration.
I have three recommendations/opportunities for growth to T & N:
1) Consider making the top layer a little bit softer/with a little more give to it (I rate the current firmness 8/10)
2) Consider placing a piece of tape on the most outside clear plastic wrapping to help the consumer identify in what direction to lay the unwrapped mattress (ie. "This Side Up" with arrows directing either crosswise or lengthwise over the boxspring or platform). I have a boxspring with a bed skirt that became twisted under the mattress when I discovered the correct direction to position the mattress in (after it started unfolding). It was challenging to lift the unfolded mattress while simultaneously straightening the bedskirt underneath it.
3) Consider broadening the age diversity of the models chosen for the booklet that accompanies the mattress (I'm routing for the baby-boomer team :)
Thank you for your consideration.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on February 14, 2017
Posted by: Infan
So far so good. I will need to sleep on it more to tell.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on February 14, 2017
Posted by: Anonymous
Great Quality and excellent price. It was little hard for the first night, but after that we are having very comfortable nights..Would love to recommend it to the friends and family..
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on February 14, 2017
Posted by: Anonymous
Great mattress at an excellent price point. 10/10
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on February 14, 2017
Posted by: Anonymous
So far a very comfortable bed, has relieved minor lower back pain that I had with my lat mattress.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on February 14, 2017
Posted by: Cuchulain
It's great
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on February 14, 2017
Posted by: Anonymous
Has been super comfy every night for 3 weeks. Can't beat the price or convenience!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on February 14, 2017
Posted by: Anonymous
Great mattresse
Written by a customer while visiting Tuft & Needle