Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: T. Wildt
Gender:Female
Verified Purchase:Yes
For me, this mattress is the perfect combination of semi firmness and yet a bit of give for my 140 lb. body. Prior to purchasing I tried other beds in stores and was not happy. Both of my daughters have had Tuft and Needle mattresses for several years and love them. I would highly recommend this mattress. Be prepared to unwrap layers of film...it’s fun when you finally get to the end, break the suction seal and take off the mattress packaging, lay out your mattress, and watch it expand!!
Written by a customer while visiting Tuft & Needle
Posted by: SNM-MI
from Michigan
Gender:Female
Verified Purchase:Yes
I won’t lie- this was a lot firmer than I was hoping. I had voiced my opinion via email and Tuft and Needle sent me a topper. This made a world of difference! So comfortable now. My 5 year old and dog also love it- I plan to purchase T&N mattresses for my sons new bunk bed and a dog bed for my schnauzer. Excellent customer service and super happy with this purchase. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kirk T
from Minneapolis
Gender:Male
Verified Purchase:Yes
This is my Second Tuft & Needle mattress. I was considering going with a Casper, but for the price, it’s just so good. I’ve been sleeping the best I have ever been. It’s so comfortable. I’m very pleased I bought another one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mariah1111
from Arizona
Gender:Female
Verified Purchase:Yes
It just so happens during my recent move the pandemic of coronavirus hit my hometown. I was unable to get my bed, dresser, misc furniture and items from my parents house with fear that I might be a carrier of the virus after traveling and did not want to risk getting my elderly parents sick. So, I am very thankful for tuft and needle! I was able to order a new (and affordable) mattress and only had to sleep on my couch a few nights waiting for it to arrive. I have been waiting on a bed-frame to be delivered, so I am currently sleeping on my mattress on the ground. However, I have been sleeping the entire night and not waking up once! This mattress is amazing and soon will be off the floor and on a bed-frame like it deserves. Thank you tuft and needle for making this hectic time in life a lot more comfortable:)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Casie
from Florida
Gender:Female
Verified Purchase:Yes
Very easy and convenient way to buy a mattress. Read all the reviews and decided to give it at try. The mattress arrived in a timely fashion and was easy to get onto the bed. After a few weeks I felt as thought the mattress was a little firmer then expected, so I contacted customer service. They sent out a 2 in thick topper to add to the mattress and it made all the difference. Great mattress and great customer service. So happy I went with Tuft and Needle!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Notforme
from Wilmette, il
Gender:Male
Verified Purchase:Yes
Upon opening the box the first thing you experience is a medicinal/ chemical stench that lingers in the mattress for weeks. The second is how uncomfortably soft it is. At 180lbs i feel like I sink into the bed and am not supported. After 1month I started experiencing upper back/neck pain. I changed pillows and no improvement in pain. It may be for others but unfortunately not for me.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 8, 2020
Hi there. Thank you for your feedback! We are sorry to hear the mattress has not been a good fit for you. If you need help with a return or would like to troubleshoot, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Little J
from Albuquerque, NM
Gender:Female
Verified Purchase:Yes
This mattress 100% exceeded my expectations. The first night I slept poorly. But I chalked it up to sleeping in an unfamiliar bed. Every night since I have had deep restful sleep. For someone who struggles with insomnia, both falling and staying sleep, this is HUGE. Almost three weeks of great sleep feels like a miracle. I love the firmness of it. I’m under 120lbs so the resistance is higher for me than someone with more body mass. I am a side sleeper and find it very comfortable and supportive. I actually wish I had sized up because I want to live in this thing.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleeping Well in Seattle
Gender:Female
Verified Purchase:Yes
I first experienced a T&N mattress at an Air BnB that I stayed at in Seattle. The bed was so comfortable that I messaged the owner to ask what brand of mattress they used because I got the best nights sleep! I was pleasantly surprised to hear that they used T&N. Since then, I have purchased T&N mattresses for multiple rooms in my house and have been happy with my purchases. They ship fast, “inflate” fast, and don’t have a chemical/factory smell that I’ve experienced with other boxed mattresses. They mattress is definitely on the firm side (which I prefer) but if you like a fluffy/cloud like mattress, this might not be for you. I am a hot sleeper and haven’t had issues with the mattress being too hot. All around, great mattress (especially for the price point) and would buy again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle