Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Josh True
from CT
Gender:Male
Verified Purchase:Yes
Although it was a little too soft for us, the customer care and return service was flawless. I would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not worth the money.
on April 25, 2021
Posted by: Chris86
from Mi
Gender:Male
Bought mattress a year ago and its sinking in the middle. We made the mistake on not getting the cooling top and we pay at night. Having the mattress roll us on top of each other doesn't help
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 27, 2021
Hi there! We're sorry to hear that you're experiencing an issue with your mattress. The mattress has a 10-year limited warranty that covers any sagging to indentation over 3/4 of an inch. Please reach out to our team at support@tn.com or 877-842-2586 and we'd be more than happy to help troubleshoot the issue.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Nice at first but after 3 years we are left disappointed
on May 14, 2021
Posted by: Nanananaheyheyhey
from Pgh
Gender:Female
Pros: affordable and convenient
Cons: hot. The material seems to absorb and radiate body heat. Not ideal for sleep. After 3 years the mattress has sagged and not very supportive. I have never had chronic back pain until sleeping on this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 17, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you've been having issues with your mattress and that you're no longer sleeping well. We are always happy to help troubleshoot any comfort issues. The mattress also comes with a 10-year limited warranty that covers any indentation over 3/4 of an inch. If you would like to explore any warranty options for your mattress, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Lcfnurse
from North Carolina
Gender:Female
Verified Purchase:Yes
I love my new mattress. This is the second purchase of a Tuft and Needle. It is firm but not so firm that you can’t side sleep. It is easy to place on bed. It does require 2 people to carry the package.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not for side sleepers
on October 12, 2021
Posted by: Emmy
from Detroit, MI
Gender:Female
This mattress is not what you want if you are a side sleeper. It’s super firm and stiff and pinches my shoulders and hurts my back. I woke up around 6 am with the middle of my back aching. It’s been 6 months and I still can say this is the most uncomfortable mattress I’ve ever owned
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 12, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Loss of integrity
on February 16, 2022
Posted by: Erik88
from Asheville, NC
Gender:Male
Bought this mattress almost three years ago based off a recommendation from friends. I made it very clear that I am a stomach sleeper and need a firm mattress. They couldn't stress enough how great it was.
I am 210 lb and my wife is 115 lb. She is a back and side sleeper.
I would say just under one year of having this mattress we noticed it losing its integrity. A fair amount of sinking and without question, loss of firmness.
Being that this was somewhat of a budget-friendly purchase, I am disappointed it did not last a few years longer. I was hoping for at least five good years.
We are eagerly shopping for another replacement and I will not make this mistake again. I do not recommend purchasing this mattress if you are looking for a continuous and firm night of sleep.
I'm a very active individual who routinely exercises and stretches 5-6x a week. I have never had chronic back pain until a year after purchasing this mattress.
I am 210 lb and my wife is 115 lb. She is a back and side sleeper.
I would say just under one year of having this mattress we noticed it losing its integrity. A fair amount of sinking and without question, loss of firmness.
Being that this was somewhat of a budget-friendly purchase, I am disappointed it did not last a few years longer. I was hoping for at least five good years.
We are eagerly shopping for another replacement and I will not make this mistake again. I do not recommend purchasing this mattress if you are looking for a continuous and firm night of sleep.
I'm a very active individual who routinely exercises and stretches 5-6x a week. I have never had chronic back pain until a year after purchasing this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 16, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the T8N Original mattress. We're sorry to hear that you have been disappointed with your purchase and that you are experiencing an issue with your mattress. The mattress comes with a 10-year limited warranty that covers any sagging or indentation over 3/4 of an inch. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: Hana A
Verified Purchase:Yes
I purchased this after purchasing the "legacy" original in 2017. There is a big difference in quality. I asked the company and was told that they are both "essentially the same" but that is untrue. I have both mattresses in my home. The 2017 version is 9.5" thick, this one is 8.5". The newer version is more floppy, less firm, less edge support. You slide off the bed when you sit anywhere close the edge. I have already started the return process. It is such a disappointment.
I gave 2 stars because the customer service folks are very nice.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi Hana, thank you for reaching out and providing your feedback. We're so sorry to hear your T&N Original Mattress is not as comfortable or supportive as your previous iteration. We did make a slight change when we redesigned our mattress, but it sounds as if your particular mattress may not have expanded fully. It should measure around 9.5 inches once fully expanded. We do back all of our mattresses with a 10-year limited warranty, and our team would be happy to take a look at what's going on. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Beware: this mattress doesn't feel the same as it did previously
on January 15, 2024
Posted by: sjdndsknfdkjnjdf
I'm sure the T&N website won't keep my 1-star review, but maybe they will see this: this mattress is notably worse than than it used to be. I bought T&N's "original" mattress in 2017 and again in 2021, and both times it was fantastic. But I bought one again in December 2023 and this is not the same mattress it used to be. The "base layer" of foam support is now one-inch smaller than it used to be (went from 7.5 inches in previous models to 6.5 inches currently) and boy does it make a difference. I am sinking so far into this mattress, which never used to happen. I prefer a firmer mattress, and the previous Tuft & Needle mattresses fit the bill, but the "updated" version of the same model does not. Back pain and discomfort all around. If you bought T&N before, be aware that this "original" model has changed.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle