This is our second T&N mattress. After a bit of comparison shopping with other mattresses, we decided to go with what worked before. One of us likes very firm and one of us likes not that firm, but it's comfortable for both of us. It arrived quickly and was easy to unpack. We put the new one on our bed and moved ours to the guest bedroom. We had the first one four years, but it has held up so well that the new one didn't feel any different.
I appreciated trying out the mattress ahead of time at a showroom, and it arrived just as I expected. The staff in the store were friendly, helpful, and offered great follow-up communication. Home run!
I tried the queen T& N original mattress for about 1.5 months before raising the white flag. My body just could not get used to the firmness of this mattress. After the first week of sleeping on this mattress (or trying to sleep) I called Tuft and Needle to talk with a very understanding person regarding the firmness of this mattress and she suggested that I try one of their toppers which could take off the edge. After allowing the topper several days of sitting in my garage due to off-gassing, I gave it a try. I gave up after several days because of the continued lingering odor and lack of support of the topper between me and the firmness of this mattress (in other words it did not work for me). I tried several other toppers over the next several weeks but still found myself not able to find a comfortable position that I could get a restful night sleep. I feel I gave the mattress a respectable time for a trial but it’s not for me. I will say the Tuft and Needle support person was top notch in understanding my concerns and facilitating the return process smoothly.