Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
4
Unmatched service but mattress not firm enough
on February 13, 2020
Posted by: RR Seattle
from Seattle, WA
Gender:Female
Verified Purchase:Yes
For someone like me who needs a pretty firm mattress, this wasn't the right option. It's got all the comfort, but not the support. My back has been achy. My rating takes that into account, but the purchasing/shipping process and customer service have been really really excellent, so I almost wanted to give it 5 stars. It simply wasn't the right mattress for my back.
Written by a customer while visiting Tuft & Needle
Posted by: No aches
Verified Purchase:Yes
Very pleased. Next to no chemical right out of the box. Comfort is so subjective, but it’s a great balance between firm but not hard. Overall firm, but soft in specific spots. Good for all sleeping positions.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Very Happy customer
Gender:Female
Verified Purchase:Yes
I was a little nervous about ordering a mattress online without seeing it in person. I’m a tactile shopper and like to touch, poke and analyze before I commit. Honestly, this was a great experience from start to finish. The FAQ section was very helpful as were the reviews. I decided to go for it and I’m so glad I did. I am extremely happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Knoxville, Tennessee
Gender:Female
Verified Purchase:Yes
It's a good mattress but I feel the design has changed.
I bought an original t&n mattress 4 years ago and loved it. Still do. Decided once it was time to replace my son's mattress that another t&n was the way to go. I went online to order and saw that some new designs had been released but decided to purchase what should have been identical to the first mattress-the Original.
Well, it's not identical. It's thinner (I measured) and feels different. It's not as firm. The edges are softer and more collapsible. It just doesn't seem quite as nice as the first mattress we bought 4 years ago. I sleep on both the mattresses often and can also tell a difference.
Overall, it's still a pretty good mattress. But I find the decrease in quality a little upsetting.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cassie B
from AR
Gender:Female
Verified Purchase:Yes
I love this mattress! I wanted a good mattress for a good price and this definitely fits! Nice and firm! The only reason that I am giving it 4 stars is that there was some misleading information about the mattress. I bought the metal base along with the mattress and the site said that you wouldn’t need a box spring. You DO need one, or the mattress will sink through the gaps of the frame! I had to order the box spring separately- making me wait another week before I could sleep on my bed. That’s my only complaint! Everything else, shipping, price, quality, is terrific!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
So comfortable! (for a stomach sleeper and back sleeper)
on March 20, 2020
Posted by: Shelby32
from Portland, Oregon
Gender:Female
Verified Purchase:Yes
This mattress is phenomenal! It's been over a month now and I still am SO happy every time I crawl into bed! I don't know why we waited so long to change over from our old spring mattress (that was sagging in the middle). I sleep on my back and my husband sleeps on his stomach, this has worked great for both of us!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jessica S.
from Duluth, MN
Gender:Female
Verified Purchase:Yes
Good mattress and very firm. I wish I’d listened to the recommendations that side sleepers should get the Mint. I have always preferred very firm mattresses and have always been a side sleeper. For traditional mattresses side sleeping on a firm mattress has been comfortable for me, but on this one it is less so. The company specifically recommends the Mint for side sleepers but I was worried that it would be too soft overall so I went with the Original. It is a great mattress but is too firm to be very comfortable for side sleeping.
Written by a customer while visiting Tuft & Needle
Posted by: Was brand loyal
from Westminster, MA
Gender:Male
Verified Purchase:Yes
We bought this matress for our guest bedroom and my wife has found it so comfortable and supportive that she doesn't want to come back to the firm matress in the master bedroom. Maybe buying her the Mint for out room will get her to come back...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle