Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: R Miller
Gender:Female
Verified Purchase:Yes
Still getting adjusted to a different mattress. Maybe I need a mattress pad!
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 24, 2020
Hi there. Thank you for your candid review. If you'd like to troubleshoot or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: JenStomachSleeper
from Dundee, NY
Gender:Female
Verified Purchase:Yes
I wouldn’t get this if you are a stomach sleeper. It’s too soft and my hips sink in and my spine is then out of alignment. I have scoliosis so a mattress with support and alignment is important. All the reviews said this mattress is good for stomach sleepers, but I would disagree adamantly. I’m also “normal” weight and 5’8 and 135 pounds so I didn’t think I would sink in. It didn’t work for my husband either who’s primarily a back and side sleeper. He also felt his hips sank in too much. We both woke up every morning with achy backs - mine was particularly bad. I’m giving this 3 stars because of the excellent customer service and easy return process.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 25, 2020
Hi there! We appreciate you taking time to leave a review and are sorry the mattress was not a good fit. We will share your candid feedback with our product team. It sounds like you completed your return without issue, but if you need help with anything moving forward, don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Diane P
Verified Purchase:Yes
I enjoy a softer mattress and my husband wants firmer. This mattress solved the problem even though it’s a little too firm for me. I’m still able to rest well.
Written by a customer while visiting Tuft & Needle
Posted by: Rupprecht
from Granville Summit PA
Gender:Male
Verified Purchase:Yes
this is a mattress for our guest room and all our guests love it
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SherrieK
from Texas
Gender:Female
Verified Purchase:Yes
We love our mattress, and the first one was deformed. The company immediately sent us a new one -- great customer service, and wonderful mattress. Thank you!
Written by a customer while visiting Tuft & Needle
Posted by: Nichole44
Gender:Female
Verified Purchase:Yes
Absolutely love this mattress, I’ve been sleeping on a tuft and needle for years now
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brandon A
from Austin, TX
Gender:Male
Verified Purchase:Yes
There's no accounting for taste, but I ended up putting a pillow topper on mine after the requisite week to inflate. That being said, the price and convenience can't be beat.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 24, 2020
Hi there. We appreciate you taking time to leave a review and are sorry to hear the mattress feels too firm for you. If you're open to troubleshooting or need help with a return, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Tnbuttercup
from Tennessee
Verified Purchase:Yes
We own one king size, two queen size, and, now, two twin Tuft & Needle mattresses. What more can I say?
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle