Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: brittherr
from Washington
Gender:Female
Verified Purchase:Yes
Not as comfortable as I expected and sheets do not stay on the mattress!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 22, 2020
Hi there. Thanks for your review. We're sorry to hear the mattress has not been as comfortable as you expected and that you're having trouble keeping the sheets in place. We'll share your feedback with our product and quality assurance teams but would love the opportunity to troubleshoot. Please reach out to support@tn.com or 877-842-2586 for help moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Michigan
Gender:Female
Verified Purchase:Yes
Never fully expanded. Edges higher than middle. Like a fallen cake.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 22, 2020
Hi there. Thank you for leaving a review and bringing your concerns to our attention. It sounds like the issues you're having with your mattress could be related to a manufacturing defect and covered under your limited warranty. Please reach out to our team at support@tn.com or 877-842-2586, so we can work toward a solution together. Thanks in advance.
Written by a customer while visiting Tuft & Needle
Posted by: baileyb
from Michigan
Verified Purchase:Yes
What can I say? It’s a decent mattress compared to the broken metal spring one I replaced it with. Nothing life-changing though. I found it was too firm for me and pressed too hard on my pressure points so I added a softer memory foam mattress topper and that seemed to help. It doesn't stay as cool now with the additional foam layer but it feels better on my joints. Shipped quickly, quality is good, and simple to set up. My partner enjoys it with and without the topper, but again hasn’t really been a dramatic improvement for him either.
Written by a customer while visiting Tuft & Needle
Posted by: Happy With Tuft & Needle
from Acworth, Ga
Gender:Male
Verified Purchase:Yes
Easy to order, great price, and easy set up. My son said it’s the best he has slept in years!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Chuck M.
from Arlington Heights, IL
Gender:Male
Verified Purchase:Yes
Comfy, BUT... I've been sleeping on it for 3 weeks now and the side I sleep on has softened noticeably vs. the side I have not slept on yet. Going to spin the mattress and hope that the softening does not continue.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Darrell12345678910
from Alma, GA
Gender:Male
Verified Purchase:Yes
Great mattress. This our 2nd Tuft and Needle. Our daughters have been jealous of ours for a couple of years, so we finally got our favorite kid one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dany
from Norfolk, Va
Gender:Female
Verified Purchase:Yes
It was great the first nights. Then it started to dip in the middle. It’s actually really uncomfortable and we are looking into a new bed now.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 22, 2020
Hi there. Thank you for writing a review and bringing your concern to our attention. It sounds like the issue you're having could be related to a manufacturing defect and covered under your limited warranty. Please reach out to our team at support@tn.com or 877-842-2586, if you would like to explore a warranty claim or need help with a return per your 100-Night Sleep Trial.
Written by a customer while visiting Tuft & Needle
Posted by: Tennessee Happy
Verified Purchase:Yes
We've had our mattress for about 2 months. I read all the reviews and can't say anything negative. It's very comfy. Getting a good nights sleep again! Thank you!
Written by a customer while visiting Tuft & Needle