Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Azskier
from Phoenix
Gender:Male
Verified Purchase:Yes
great product and great support (customer support too!)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Bwgu
Gender:Female
Verified Purchase:Yes
So easy and quick!!! Best mattress I’ve ever slept on!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brii
from Cleveland, NY
Gender:Female
Verified Purchase:Yes
I love that this foam mattress gives me support. My husband likes a softer mattress though. I bought the Tuft & Needle topper from but it was too soft for me and I was waking up with a sore back and new aches. We took the the topper off and used 2 mattress pillow toppers bought elsewhere and now both of us are sleeping better and I do not wake up sore.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Madison Hope
from Alabama
Gender:Female
Verified Purchase:Yes
Customer service was great and it was an easy return process. But the mattress itself wasn’t for me. At all. It was super hard with no give. It felt like laying on the ground.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 15, 2020
Hi there, thank you for taking the time to share your experience. We'll make sure your feedback is heard by our product team. If you need anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Knaight
Verified Purchase:Yes
It's a mattress. I've got no complaints, and it's nice to have something that's just a mattress and not a flattened lumpy pile of uncomfortable springs almost as old as I am. That said, there's nothing remarkable about it; it seems roughly comparable to any hotel mattress (at the low end hotels work puts me in every so often). No impression is a good impression, so 4 stars instead of 3.
Written by a customer while visiting Tuft & Needle
Posted by: Celleena
from Gilbert, Arizona
Gender:Female
Verified Purchase:Yes
This mattress is heaven.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kentucky Karen
Verified Purchase:Yes
Bought the mattress for granddaughter; she loves it! Sleeps all night now!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ChrisM
from New Mexico
Gender:Male
Verified Purchase:Yes
the mattress is too firm, not as expected
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 21, 2020
Hi there, thank you for taking time to leave a review. We’re sorry to hear the mattress has felt too firm and not as expected. We'll be sure to share your feedback with our product team. In the mean time, if you’d like to troubleshoot, share more feedback, or need assistance with a return per the 100-Night Sleep Trial, please reach out to us at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle