Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Maria E
from San Antonio, TX
Gender:Female
Verified Purchase:Yes
Lower back pain in the morning
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 7, 2020
Hi there. We're sorry to hear you've been struggling with back pain since sleeping on the mattress. Please reach out to us at support@tn.com or 877-842-2586 if you'd like to troubleshoot or need help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: MT peeps
from Montana
Gender:Female
Verified Purchase:Yes
We like a firmer bed and this one was perfect! The unboxing was extremely easy and we are keeping it for sure :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jazzy
from Southgate,Michigan
Gender:Female
Verified Purchase:Yes
It was nice the first time we laid on it, but it’s constantly hurting my back, I’m waking up with hip, kneck and back pain .. and I’m only 26
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: TiffNFay
from Fayetteville, NC
Gender:Female
Verified Purchase:Yes
Nothing spectacular, not super comfortable (med. firm...feels like a firm) but better than the previous mattress I owned that had a "me-sized" indention. Tuft and Needle mattress is decent for the price...still considering returning in my 100 day window.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 9, 2020
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re not loving the mattress as much as you expected. We'd love to hear from you directly so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 if you're open to troubleshooting or need help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: Jen M
from Omaha, NE
Gender:Female
Verified Purchase:Yes
We've had our mattress about a month and have been very pleased with it. It’s a great price for a great bed. The shipping was fast and in unboxing was easy. Would recommend and buy again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Joseph C.
from Azle, Tx.
Gender:Male
Verified Purchase:Yes
Bought this for my Mother, she loves it. She says her quality of sleep has improved.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: A Wol
from Phoenix
Gender:Female
Verified Purchase:Yes
Best mattress ever! This is the third one my family has purchased! Firm, yet comfy feeling. I have bad upper and lower back problems for years & sometimes “going to bed” hurt... not this bed! While it hasn’t relieved my back problems, it has given me better a night’s sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Vicki Sj.
from Northeast PA
Gender:Female
Verified Purchase:Yes
Bought for spare room. I have been sick so husband has been sleeping on this mattress. He says best bed he's ever slept on. He wakes up with no back or neck pain. He may never return to our bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle