Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Dcnn
from Norwalk, CT
Gender:Female
Verified Purchase:Yes
I love my new mattress. At first, I thought it was a little too flat but over a week or so, it continued to inflate a little more and not it is perfect! Just the right amount of firmness and its just great all around!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Stefany
Verified Purchase:Yes
Easy set up and a great price so much cheaper than other competitors but a much better mattress! Thank you!
Written by a customer while visiting Tuft & Needle
Posted by: JChapman
Gender:Female
Verified Purchase:Yes
The mattress is VERY firm. Too firm in my opinion. My daughter bought the same matress one week before I did. Hers is not this firm. I am a side sleeper. I wake up with achy hips.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 30, 2019
Hi there - thank you for sharing this feedback with us. We’re sorry to hear the mattress has not been a good fit and is too firm. If you'd like to explore a return, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: KatK
from Boston, MA
Gender:Female
Verified Purchase:Yes
Great mattress for a great price! It was easy to deliver and get set up. Overall great experience! I've had the mattress for about a month and have no complaints.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tia R
from Seattle
Verified Purchase:Yes
Amazing. We are a T&N family. This is our second.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: wdwuh
from Georgia
Verified Purchase:Yes
We purchased this mattress based on the fact that we have been sleeping on one at our son's home when we visited his family. However, the mattress we have is not of the same quality as his. It is not as firm and also seems to be of a much less quality. We plan on contacting your company for a refund.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 31, 2019
Hi there, thank you for leaving this review. It sounds like we might not be the best fit for you? If you haven't already reached out, send us an email at support@tn.com. We'd love to troubleshoot or talk you through the return process.
Written by a customer while visiting Tuft & Needle
Posted by: SeattleRobyn
from Seattle, WA
Gender:Female
Verified Purchase:Yes
We're so happy with this mattress. It's very comfortable - much more cushy than memory foam - and it was so easy to unpack and set up. I would definitely recommend this to friends.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DarcyS
Verified Purchase:Yes
I've had significant back issues for a couple of years. I slept on a friend's Tuft and Needle when I house sat for her earlier this year. I decided to buy my own in late September, I can tell you my back felt 50% better the first week. No more trigger points, I describe it as when sleeping on the new mattress my back was getting the rest it needed. I absolutely recommend this product! I must say getting massage and reducing stress were also factors in my healing, but mostly it was the ne w bed, yay!!
Written by a customer while visiting Tuft & Needle