Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Lilytr
from Rochester, new York
Verified Purchase:Yes
The mattress sunk in too much for us!! We followed all instructions but it isn't as good as the first one we bought a couple of years ago
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 25, 2019
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly to see if we can find a resolution. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Tstile
Gender:Male
Verified Purchase:Yes
Great bed. Of all the beds I’ve slept in, not owned, this is by far the greatest. Super comfortable, maybe too much, I find myself at times, sleeping in more than I’d usually like to because it’s just so comfortable. Being my first purchase I could definitely say in the future I’ll be looking here again for when it’s time to upgrade size or renew.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Only the best
Verified Purchase:Yes
Our mattress is amazing!!! My husband no longer wakes up from my snoring and he even has slept through his alarm twice! He’s so comfortable and sleeps peacefully now!!!! Best mattress we’ve ever slept on!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Side sleepers will need a topper or the Mint.
on October 25, 2019
Posted by: Rest in the Midwest
from Tulsa, OK
Gender:Female
Verified Purchase:Yes
My husband and I are both side sleepers, and the mattress alone was waaaaaay to firm for us, even though 3rd party reviewers say that the basic T&N mattress is the softest of all the mail-order mattresses on the market in the same price range. A quick chat with customer service to troubleshoot the issue (which was super helpful, quick, and totally painless) and the mattress topper was on its way. Totally fixed the firmness and we’re sleeping on a cloud, now! For side sleepers I recommend you start with the topper or spring for the mint line.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Audrey f
from Central Jersey
Gender:Female
Verified Purchase:Yes
Very firm. Not very comfortable at all and somehow slightly sinking already despite me weighing under 120lbs...
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 28, 2019
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly so we can explore potential solutions. If you haven't already, please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: The Everett’s
from Germansville Pa.
Gender:Female
Verified Purchase:Yes
Best mattress we have EVER slept on!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Pretty darn comfortable, on the softer side.
on October 26, 2019
Posted by: Bob R.
Verified Purchase:Yes
Pretty darn comfortable, on the softer side.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ErickW
from North Carolina
Verified Purchase:Yes
Great mattress! I have them in three rooms of my house.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle