Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,789 Reviews)
Rating breakdown 25,789 reviews
5 Stars
18,384
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,156 out of
3,564)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Maria L
Gender:Female
Verified Purchase:Yes
The mattress is super comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: Michelle W
from Holiday, FL
Gender:Female
Verified Purchase:Yes
This is the second mattress we have purchased and could not be happier with the quality and the wonderful nights sleep we get!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kelly F
from Ohio
Gender:Female
Verified Purchase:Yes
Great mattress for the price, we wish it was a tad more softer. It did get better after the first week or so but definitely happy with our purchase!
Written by a customer while visiting Tuft & Needle
Posted by: KateMack
from Delaware
Gender:Female
Verified Purchase:Yes
This mattress is the perfect trifecta of firm, soft, and cool! It’s been the best sleep I’ve had on a mattress in years!
Written by a customer while visiting Tuft & Needle
Posted by: Britney K
Gender:Female
Verified Purchase:Yes
So easy to unpack and quick delivery. Amazing mattress and honestly the best price point for an online mattress for the high quality!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: B. Lynch
from SC
Verified Purchase:Yes
Super cozy
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KH&MH
Verified Purchase:Yes
While the mattress itself seems high quality, it is firmer and less comfortable than we anticipated. We understand that there is a break in period, but the regular back pain we both seem to be experiencing is making us consider returning this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 24, 2019
Hi there, thank you for taking the time to review your purchase. We’ve designed our mattresses to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this has not been your experience with our Original mattress and will definitely pass your feedback along to our product team. If you haven’t already, please reach out to us at support@tn.com or call 877-842-2586 to troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: happy sleeper in NYC
Verified Purchase:Yes
these guys have fantastic service. I emailed with a question/issue on the weekend and received a call back from them that same day- a sunday. they resolved everything. the matress is great also!
Written by a customer while visiting Tuft & Needle