While the mattress itself seems high quality, it is firmer and less comfortable than we anticipated. We understand that there is a break in period, but the regular back pain we both seem to be experiencing is making us consider returning this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 24, 2019
Hi there, thank you for taking the time to review your purchase. We’ve designed our mattresses to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this has not been your experience with our Original mattress and will definitely pass your feedback along to our product team. If you haven’t already, please reach out to us at support@tn.com or call 877-842-2586 to troubleshoot.
Written by a customer while visiting Tuft & Needle
these guys have fantastic service. I emailed with a question/issue on the weekend and received a call back from them that same day- a sunday. they resolved everything. the matress is great also!
Written by a customer while visiting Tuft & Needle