I think this bed is a great value for the money. I'll admit it took about a week to get use to it and have it fully inflate, which is directly communicated in the unpacking instructions. My body and bones no longer make popping noises when I get up and stretch in the morning. Also, my wife and I longer notices when one of us gets up in morning because the mattress doesn't make noise or shift. The claim that the mattress stays cool is true as well. I usually run a little hot and I've notice the mattress does not retain my body heat like our old one.
Everything about Tuft & Needle has been a breeze. Starting with the purchase all the way to the set up. The mattress is amazing. Only way this could be better is if they somehow teamed up with a local junk place to haul away the old mattress.