Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Joseph NYC
from New York, NY
Gender:Male
Verified Purchase:Yes
Prefer it to be firmer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ANTHONY!
Verified Purchase:Yes
Give it a few hrs to fully expand and then you will be happy!
Written by a customer while visiting Tuft & Needle
Posted by: julialmn
Verified Purchase:Yes
very comfortable compared to my old spring mattress. It has been about a month and now I find it too soft-- wish it was firmer.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too soft for you and will pass your comments along to our Product Team. If you would like to troubleshoot with us or need help with a return per the 100-Night Sleep Trial, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Your mom!
from North Carolina
Gender:Female
Verified Purchase:Yes
Absolutely the easiest mattress purchase! Great company to work with! My daughter has had one for years and I sleep on it when I visit. So comfortable! Great sleep from the first night!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Reed’s
from Texas
Gender:Female
Verified Purchase:Yes
This is the second Tuft&Needle mattress that we have purchased. We wouldn’t buy anything else!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alex123456
Verified Purchase:Yes
Bought this mattress 5-6 weeks ago. It's been very satisfactory so far. It's comfortable: it feels soft, but provides good support.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Return customer here!
on December 7, 2020
Posted by: Liz2001
from Phoenix
Gender:Female
I have two of the original mattresses both with the topper they offer. These are so comfortable! Honestly the best mattress I’ve ever slept on. The original mattress itself was a bit too firm for me, but with the topper it is beyond perfect. Tuft and needle custom service is awesome too. They are super easy to get ahold of and talk to. They have been very helpful with all my questions or concerns! I can’t recommend this brand enough.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KitchenKOACH
Verified Purchase:Yes
I waited a couple years to buy the original tuft &needle mattress i had recommended to many friends including my significant other. Sadly the updated version was NOTHING like the original and was flimsy and truly disappointing. I would have happily paid more for the actual original as the new version seemed more like some sort of camping pad. So bummed. With all the amazing reviews (nearly 100% 5 star ) back when those were available, I can’t understand why they decided to change it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team for consideration. If we can help with anything moving forward, let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle