Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: JimmyG
Verified Purchase:Yes
Not very comfortable
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress has not been comfortable for you and will pass your comment along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Danno
from Tampa
Gender:Male
Verified Purchase:Yes
Bought this as a wedding gift for my sister and she and her husband say it's like sleeping on a cloud
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Loving our bed! But did have to air it out...
on December 10, 2020
Posted by: Bri Ryan
from Arizona
Gender:Female
Verified Purchase:Yes
Loving our new bed! Only complaint was the chemically smell once we removed it from the bag. It was pretty strong and we had to leave the bed outside to air out for 3 days because we didn’t want to be breathing that in while we slept. However, the smell is now gone and the bed is comfy! It is on the firm side but that’s how we like our beds to be.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jane F
from Ellicott City, MD
Gender:Female
Verified Purchase:Yes
The entire process was easy. Customer service was excellent. We are waiting for our bed frame to arrive but, for now, we are comfortable on our T&N mattress on the floor.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LR - Fremont
from Fremont, ca
Gender:Female
Verified Purchase:Yes
Great mattress. Super comfortable. Holds up well. Stays cools.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LR - Fremont
from Fremont, Ca
Gender:Female
Verified Purchase:Yes
Love our mattress. It’s so comfortable and we never wake up hot. The simple design is key. This is our third time purchasing a mattress (different rooms) and they hold up really well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Erica22
from Brooklyn, NY
Gender:Female
Verified Purchase:Yes
My partner got this mattress last year, and after a few months of being jealous of his amazing mattress I finally got my own! To round out, checkout and unpacking experience was excellent.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DebJ
from Colorado
Gender:Female
Verified Purchase:Yes
This bed is pretty firm and I just cannot seem to get comfy in the bed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for sharing candid feedback about your experience so far. We're sorry to hear the mattress has felt too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle