Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
2
It was great until it was unusable
on December 18, 2020
Posted by: joebybike
from Madison, WI
Gender:Male
I've had this mattress about a year and did enjoy it quite a bit when I got it. It's very comfortable and great for my side sleeping habits. When I was the only sleeper in the bed, this problem didn't seem to exist as much, but now that my partner and I share the bed, I've been waking up with horrible back pain in the middle of the night. The side of the bed where i sleep has a massive indent/sag in it that rolls my partner and I together and does not offer the support you're looking for. I spend all night trying to get comfortable or sleep on the very edge of bed but not completely fall off.
I honestly don't think we have much options other than to get rid of this mattress after only a year of use. What a waste.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear you've been struggling to get comfortable on the mattress and will pass your comments along to our Product and Quality Assurance teams. When our mattresses are purchased through an authorized retailer, they come with a 10-year limited warranty that covers against indentations/sagging of 3/4" or more. If you believe there is a defect with your product, we'd be happy to explore a warranty claim or troubleshoot. Please reach out to support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Joe H
Verified Purchase:Yes
These mattresses are wonderful! This is the 4th bed I have purchased from this company. They are like sleeping on a cloud. Definitely recommend:)
Written by a customer while visiting Tuft & Needle
Posted by: Mackena
Verified Purchase:Yes
I think the mattress is great quality. It was so easy to set up. I do wish the mattress was a bit softer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: NMac
from Pebble Beach, CA
Gender:Male
Verified Purchase:Yes
I bought a Casper mattress a few years ago and needed to buy another mattress for my other home. I have always been pretty neutral about my Casper and wanted to try another brand to compare the two. I bought a queen TN and after breaking it in the first night I could actually feel the difference it made for my body. I also noted that I had several vivid dreams which, for me, means I was entering REM more throughout the night. After 7 hours of sleep I woke up feeling fresh (normally I feel like I need 9). I'm sold. I'll be buying again for my other place.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Appleton, WI
Gender:Female
Verified Purchase:Yes
My kids love their new mattresses! They are thicker than we were expecting, which was really nice.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JenniK
Verified Purchase:Yes
Love this bed
I just had back surgery and we bought this bed to prepare for my recovery. It is the perfect firmness to support my back, hips and shoulders.
I just had back surgery and we bought this bed to prepare for my recovery. It is the perfect firmness to support my back, hips and shoulders.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ian.G
from Prescott AZ & Gilbert AZ
Gender:Male
Verified Purchase:Yes
Coming from sleeping on a tuft and needle mattress for the past couple years, when I moved out and found myself laying on anything but the genuine article, I knew I had to remedy the problem! So I bought a Tuft and Needle, paired with my bamboo sheets, boy do I know how I like to sleep.
As far as a product goes, mattresses are about feel mostly, but I do feel the fact it's very stable and flat to be quite appealing. Being a stubborn fellow who lives alone, I sleep right in the middle of my king sized bed, and I appreciate how the mattress doesn't get all bendy or squishy when I'm literally crawling in and out of bed. I should just sleep closer to the night stand- but no, the middle is where I belong- and the mattress supports my decision.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TimW
Gender:Male
Verified Purchase:Yes
My first foam mattress, so I don't have much to compare to. I'm a side-sleeper, and I do get a bit of shoulder or hip soreness if I don't roll over to my other side from time to time. Quality of the foam and the cover seem very durable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle