Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Jenjen
Gender:Female
Verified Purchase:Yes
Love it
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: arnie6446
from Syracuse, NY
Gender:Male
Verified Purchase:Yes
After going through 4 mattresses in less than 10 years because we couldn't find a mattress firm enough for our backs, yet soft enough for our shoulder, we decided to try the T&N. We are very happy with this mattress and we don't complain of aches and pains when we wake up.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lee M.
Verified Purchase:Yes
Fantastic customer service. Super easy to set up the bed and there was no noticeable odor (often encountered with memory foam mattresses). Very comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: VKB4OU
Verified Purchase:Yes
Great mattress with good support for any sleeping position
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: RebeccaC
Verified Purchase:Yes
Love the comfort of this mattress. Our entire family has one (except we have the mint)
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Nice at first but breaks down over time.
on January 2, 2021
Posted by: Ktrane
from Cleveland, OH
Gender:Male
I have had the mattress for about 5 years. At first, the mattress was nice and firm, however, now I sink into it and have had back pain as a result. Unfortunately, this is not covered under the warranty.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team for consideration. It looks like you've already reached out to our team for resolution, but please don't hesitate to touch base if we can help with anything else moving forward. We're available at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Amy PC
from Florida
Gender:Female
Verified Purchase:Yes
Best decision I ever made! Easy to handle these on my own, will never go back to traditional king.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tiffany K
from Wyoming
Gender:Female
Verified Purchase:Yes
It’s such an upgrade from our last hand-me-down mattress. it feels pretty firm in comparison, but it softens as it supports your body. the support is great, but not too much so as to make frequent toss and turners (like me) feel stuck and unable to move freely. we are loving it and the value is the best part. you won’t regret it
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle