The mattress shipped very quickly, and the box and packaging were easy to open. This is the most comfortable mattress my husband and I have had in a long time.
We have had our mattress for about a week. I really enjoy it. I prefer a medium soft mattress, which I feel this is. Not everyone does, which is why I chose a 9 and not 10.
On October 2014 I suffered an stroke. As sequel my body tolerance to hot temperature changed and including the heat retention of any surface, including the mattress, pillows, blankets, etc. When I decided to buy a new mattress I checked all the mattresses on line, Tuft & Needle have the better reviews, but, what really make me decide for Tuft & Needle was that I called and email to the company and I received the information that I was looking for. I have the mattress for almost three weeks and I am very happy with the mattress. The heat retention is ZERO very comfortable and firm. My wife and I recommended 100%. Thank you.
I've only had my new mattress for 2 weeks, but it has been everything I hoped it would be. It's nice to sleep through the night without waking up in pain every few hours.