Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Adrienne h.
from Los Angeles
Gender:Female
Verified Purchase:Yes
I prefer a firm mattress, and this definitely has a nice firmness. I was concerned the med-firm description would be softer than I like/need but it was not! I added a mattress pad for more of that cloud vibe and I’ve never been more comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: Vira
from Fl
Gender:Female
Verified Purchase:Yes
Very good mattress. Easy to unpack. No small. My son is sleeping very happy.
Written by a customer while visiting Tuft & Needle
Posted by: John H in Phoenix
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
As a side sleeper, I found this mattress to not be perfect. I ended up having to purchase a mattress topper of about 1 in of thickness, to achieve the comfort I needed. Set up was easy, and the box arrived faster than expected. I wish I could give 5 stars, but needing a topper for good comfort doesn't really earn it. I have enjoyed the mattress since adding the topper though. Overall, good job!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
An affordable night's sleep
on January 8, 2021
Posted by: Erin_2020
from Des Moines, IA
Gender:Female
My partner and I were in the market for a mattress in September and we chose Tuft & Needle largely due to its affordability - we figured we could try it out and if we didn't like it we could always just return it or get a nice mattress pad to put on top of it. However, we ended up loving it! It's a great balance of cushy while still offering good support. For reference, my partner is a 23-year-old man, 5'7" and around 125 lbs, and I am a 22-year-old woman, 6'1" and around 165 lbs, we have a queen, neither of us have any sort of back problems, and we both primarily sleep on our sides. The mattress also arrived earlier than expected in just a couple days, which was especially great since we were expecting delays due to COVID.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Mine had given out!
on January 8, 2021
Posted by: peg art
Gender:Female
I bought my T&N original mattress 7 years ago. I loved the mattress for the last 5 years, however, it has now just completely failed me. I have no support left, the edges now roll down and I wake up every morning with a terrible low backache. Sadly I now find myself having to look for another mattress and spend more $$ I don't really have. I am 5'8" tall and weigh 150. Not a heavy person, also the only sleeper in the bed so sorry but not happy with this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for your review. We're sorry to hear you're having issues with your mattress and would be happy to troubleshoot. As a reminder, T&N mattresses are backed by a 10-year limited warranty. Please reach out to our Customer Experience team at support@tn.com or 877-842-2586 if you would like assistance moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: 16none1
from Texas
Gender:Female
Verified Purchase:Yes
This mattress is thin and it feels thin. I wake up every night soaked in sweat, it’s hot. And for some reason, it doesn’t fit my platform bed frame perfectly, it’s about 2 inches too long. I do not like this mattress :(
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. We are sorry to hear the mattress did not work out for you and appreciate your candid feedback. If you need our assistance moving forward, please let our Customer Experience team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Mishelle Xi
Verified Purchase:Yes
Exactly what I wanted. Nice and firm.
Written by a customer while visiting Tuft & Needle
Posted by: Slig
from South Dakota
Gender:Male
Verified Purchase:Yes
Great matress. Very comfortable. Shipping was fast.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle