Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Does not hold up!
on March 20, 2024
Posted by: A.W.
This mattress was great at first for my husband and I but 15 months later and it’s got a dip in the middle. We’ve done all the right things like rotate the matress as recommend and purchased the Tuft & Needle foundation to go with it. Would not recommend this matress!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi A.W.! Thank you for sharing your feedback about our T&N Original Mattress. We're sorry to hear it's not holding up well over time! We back our mattresses with a 10-year limited warranty and we're happy to take a look. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! We look forward to hearing from you.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
+5 years in and it's lost all support
on March 21, 2024
Posted by: Spaulding24
from Reno, NV
Gender:Male
Initially this mattress was the most comfortable I've ever used. I'd say around year 4 I noticed it had begun to lose its firmness and support. And now here at 5.5 years it is soft and unsupportive. It sounds like other users have had better luck with longevity, but it's been a very disappointing loss of quality and sleep for my spouse and I.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 1, 2024
Hi Spaulding. Thank you for reaching out and sharing your experience, we're sorry to hear your T&N Original Mattress is losing support. Our mattresses are backed by a 10-year limited warranty so you can sleep your best for years to come. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Bad chemical smell
on May 2, 2024
Posted by: MrsShopper1
from Chicago
Gender:Female
Mattress was soft and comfortable but I was never able to sleep on it because the offgassing was irritating. It was kept in a separate room for 3 weeks with open windows and fan and never improved. The bed tag states it was made at Sinomax in Tennessee so maybe there is something wrong with the manufacturing there. I returned it and after researching healthier alternatives purchased an organic mattress that didnt cost much more than this one.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Morgan L
from Indiana
Gender:Female
Verified Purchase:Yes
My second Tuft and Needle mattress and I adore them! Great for curvy people.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Terrible support
on July 8, 2024
Posted by: Backache365
from Texas
We were needing new mattresses 5 years ago. I was pregnant with our 3rd and the mattresses we had were killing my back. So I searched and searched and found T&N. Read the remotes read through the website. Finally made the purchase. And I loved it. Slept great, at first. Fast forward 5 years and 3 months and my husband can no longer sleep on this mattress and every morning I wake up with my back hurting. He started having back issues 4 years ago and it wasn’t until I started feeling the same that I realized it’s due to this mattress. It dips in the middle, if I lay a certain way I can feel it hurting my back, any time I move he feels it and always has. There’s just absolutely no support and no comfort left in this mattress. We rotate the mattress regularly and that seems to have made it worse.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Candycane
from Havre de Grace, MD
Gender:Female
Verified Purchase:Yes
This is our second Tuft & Needle mattress purchase. Our first is on my husband’s & my bed. We found it to be so comfortable that we purchased one for our guest room bed. The fact that it comes compact in a box was very helpful to us as we live in a 125+ years old house with a small turning staircase. No more bringing furniture & mattresses in through the second floor window!! Our son & his wife are the ones who introduced us to Tuft & Needle brand and we’re happy they did. We highly recommend this mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very comfortable
on January 1, 2025
Posted by: Susan G
Any sleeping position is comfortable without tossing and turning to find just the right "spot".
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great!
on February 12, 2025
Posted by: Debbie L
Packaged very well and mattress expanded to
size quickly. Very comfortable, fits well on my daybed and trundle.
size quickly. Very comfortable, fits well on my daybed and trundle.
Written by a customer while visiting Tuft & Needle