Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Shaniece
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
Love the feel of this mattress. Bought for our 10 year old. He said it felt amazing and is enjoying sleeping on his new mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Becca3
Verified Purchase:Yes
I loved the topper makes the bed super soft, only 4 stars because it does make me a bit hot.Hoping I get used to it cause I really love it.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great mattress for for different environments.
on January 17, 2021
Posted by: AZBoater
from Az, Wa, Ca
Gender:Male
Verified Purchase:Yes
This is the fourth tuft and needle mattress we have bought and is as wonderful as the other 3. This one we purchased for our boat, and while the fit was tight (boat's are never standard in anything), it did fit and due to the moist climate we got the Microbacterial coating. The comfort is excellent with just the right amount of support. We both get an excellent night sleep with out the aches and pains of the old mattress. We have recommended this to our kids, who have since purchased on, my family, and my 90 year old mother. All say it's the best mattress they have ever had.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jen S.
from Chicago, IL
Gender:Female
Verified Purchase:Yes
I switched from a lumpy 10-year-old mattress to this, and now I don't wake up with back pain. Love the firmness.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Zack H
from Austin, TX
Gender:Male
Verified Purchase:Yes
Firm, but supportive. Very comfortable. Excellent mattress thus far!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Natasha1111
from San Antonio TX
Gender:Female
Verified Purchase:Yes
This queen mattress was incredibly easy to set up alone. And it’s so very comfortable! Somehow the perfect balance between soft and firm. Love love love.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Nope
on January 17, 2021
Posted by: Brian H-D
from Chicago
Gender:Male
Skip it. Tried it for one week and had more back problems than when I began. Also didn’t have ONE full nights sleep on the mattress. Would constantly wake up and need to reposition.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 19, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit for you and will pass your comments along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: BryanK
from Colorado
Gender:Male
Verified Purchase:Yes
First and foremost the entire process of purchasing and receiving/unboxing the mattress was 10/10. The order was processed quickly and I honestly don’t think I spent 3 minutes between ordering and setting it up. Flawless.
My gripe with the mattress is that it’s not uniform from side to side. One edge has a defended 90* angle lip, and the other sort of slopes or rolls. It’s not the end of the world, as I can’t occupy both sides of a queen mattress at the same time and I have the side I need to work on the side I sleep on, but it’s an issue. In hindsight I regret not buying the more expensive model but live and learn.
Ignoring the odd side, I really do like the mattress. It doesn’t sleep warm as I had feared, it’s far less mushy than I imaged and the fact that it doesn’t transfer my motion through it is neat. It’s very calming, I don’t really know how to describe it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 19, 2021
Hi there. Thank you for taking the time to share your experience with us. We'll make sure your feedback is heard by our Product and Quality Assurance teams. The issue you've described is unusual, so we encourage you to reach out to our Customer Experience team to troubleshoot. We're happy to help at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle