Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: sarai
Gender:Female
Verified Purchase:Yes
It's a nice mattress. It inflated to full size quickly, didn't smell weird and was clean. It is a little firm for my taste so still deciding if I like it. I am a side, stomach, and back sleeper so it's difficult to find something that works perfectly for me.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 21, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too firm for you and will pass your comments along to our Product Team. If you would like to discuss troubleshooting ideas or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Not as comfortable for side sleeping pregnant wome
on January 19, 2021
Posted by: Lanners
from Connecticut
Gender:Female
Verified Purchase:Yes
I have been waiting to write a review for over a month now. I should state I am currently 32 weeks pregnant and have almost always slept on my left side. The first week was torture sleeping on the mattress (now have had it for about 6 weeks). I almost was going to call to send it back. Now it has gotten better and more comfortable, but I still wake up at least twice a night to reposition due to my left shoulder hurting. Hoping I will have an easier time after baby arrives.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 19, 2021
Hi there. We appreciate you taking time to leave a review about your experience and will share your feedback with our Product Team. If you're interested in troubleshooting, please reach out to our Customer Experience team at support@tn.com or 877-842-2586. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: MarketMom4
Gender:Female
Verified Purchase:Yes
I absolutely love this mattress. My guests will have the best night ever.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jonini
from Southern California
Gender:Female
Verified Purchase:Yes
Love their customer service! I never write reviews, but as a Marketing major, I wish this company was around when I did case studies on how to keep loyal customers. When I reached out about it unfortunately being too firm for me to sleep on (my husband loved it), they offered to send a topper free of charge. That came so quickly and I loved it! So glad not to hassle with finding a new mattress, etc. Will recommend T&N to all who ask!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: YellowJack
from Georgia
Gender:Male
Verified Purchase:Yes
Very easy and smooth transaction. Great price and really comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rad life decisions
from Austin, TX
Gender:Male
Verified Purchase:Yes
If you are used to firm mattress, I would suggest looking elsewhere.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 19, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit for you and will share your feedback with our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Paige S.
Verified Purchase:Yes
After reading such great reviews, we decided to purchase the original T&N for my daughter for her first apartment. She is so glad we did! She absolutely loves it and says she would highly recommend purchasing this mattress!
Written by a customer while visiting Tuft & Needle
Posted by: Cat mom
from St. Louis, Mo.
Gender:Female
Verified Purchase:Yes
This mattress is seriously comfortable. Equal parts firm and soft. Perfect for side sleepers like me. The cat agrees and is always ready for bedtime with this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle