Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: TALW
Gender:Male
Verified Purchase:Yes
my daughter loves her bed
Written by a customer while visiting Tuft & Needle
Posted by: Brown
from Arkansas
Gender:Male
Verified Purchase:Yes
Mattress is quite firm. The mattress pad helps increase the comfort. Customer service has been very responsive and helpful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: C. Roth
Verified Purchase:Yes
I love the mattress, but it's too firm for my husband (which resulted in back pain for him until he stopped sleeping on it), so we had to move it into our guest bedroom. I am saddened by this because I love it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too firm for your husband and will pass your comments along to our Product Team. If you would like to troubleshoot the firmness issue or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Rob R
Gender:Male
Verified Purchase:Yes
Purchased two twin mattresses for my teenage kids. Both of them say they sleep very well and are happy with the comfort.
Written by a customer while visiting Tuft & Needle
Posted by: Emilyp
from Chicago
Gender:Female
Verified Purchase:Yes
I have had the Mint mattress (queen) for over a year and found it very comfortable but was looking for something a bit more firm. Recently switched to the Original mattress (king) and it is perfect! Just the right amount of support. I do not have any issues with edge support as an average-sized female, but do find that the shallow depth of the mattress leads to baggy sheets & T&N mattress protector.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TessaK
Verified Purchase:Yes
It’s a little softer than I would prefer but very comfortable over all. If you don’t want a soft mattress then I would try the hard first before med- hard
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: M G S
Verified Purchase:Yes
I am returning the Queen mattress I ordered. It is the third T & F mattress I have ordered. My family likes the first two. I tried one of them and realize that Tuft and Needle is not for me. The edges are too soft for me. It is not for old people like me. I am afraid of slipping off when I sit on it. I already have instructions for returning it. Thank you very much.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit for you and will pass your comments along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: The Gardener
Verified Purchase:Yes
I decided to purchase a Tuft and Needle mattress after sleeping on one at a friend's home for 8 nights. Love this mattress!
Written by a customer while visiting Tuft & Needle