It's a great mattress at any price point. I sleep better in it than my mattress I spent $1000's more on. And love the fact that if you are not happy the returned mattress goes to a homeless shelter. Win win.
So far, your mattress is comfortable, but we've only had it about a week so I'm reluctant to score higher than 8. The materials are pretty much what I expected. The selection and delivery process was brilliantly executed. The whole experience of purchasing your product was well thought out. At this stage, I would say you're solidly in the recommend pile, but let's see how it goes over the next few weeks.
I love my queen tuft and needle. I feel like I am sleeping on a cloud. It isn't too firm. It isn't too soft. I am actually sleeping through the night, whereas, before on my pillow top mattress I was getting mediocre sleep. The only complaint I have is that the edges are very soft and do not have strong support so don't expect to sit at the edge of the bed with ease. I don't sit on the edge of the bed but my boyfriend does to put on his shoes and the edges give out. I am extremely happy with my tuft and needle mattress. It truly has exceeded my expectations.