I've had my (original) Tuft & Needle mattress now for a year. It started out delightfully springy and supportive. But the side I regularly sleep on has changed and sags much more now. My back frequently hurts in the morning. I can tell it's from regular use causing the mattress to deteriorate because the other side of my bed which I tend not to sleep on feels like it originally did. Would not recommend to others. The mattress feels great at first but the cheaper materials don't hold up.
I like the price, the simplicity of the product, the location of your showroom (5-10 mins from my house), the free delivery on the night of my purchase. I like supporting a local business and bypassing the middleman. Lastly, the mattresses (1 twin, 1 queen) are super comfortable! Thank you!!!