Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Mary FM
from Northeast PA
Gender:Female
Verified Purchase:Yes
Got the Original. I am a side sleeper and wish i ordered the Mint. Was trying to save money. Can’t complain is better than what I was sleeping on.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Mckel
from Marysville, Wa
Gender:Female
Verified Purchase:Yes
This is the 2nd mattress we ordered. We love our Queen & so bought my son a full size. Love this company for their commitment to quality & service.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MNHall
Gender:Female
Verified Purchase:Yes
I like the mattress especially for having got it for a decent price. I personally have never used a memory foam mattress, and this one is kind of stiff. It is very firm which took some getting used to. I ended up having to put a gel mattress topper on top for comfort.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: M Lee
Gender:Female
Verified Purchase:Yes
It takes a good month to adjust to the mattress. But now it’s super comfy.
Written by a customer while visiting Tuft & Needle
Posted by: Anthony B
from Western, NY
Verified Purchase:Yes
We are very happy with the Tuft and needle mattress. It was very easy to order and set up for our daughter. It is the best mattress we've had in the house and for a very reasonable price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Madeline M
from Atlanta
Gender:Female
Verified Purchase:Yes
The perfect mattress! Stays nice and cool, fast delivery and easy set up for a solo person like me.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Firm but still a positive change from before
on March 7, 2021
Posted by: 723K03
from Fort Worth, TX
Gender:Male
Bought about 6-8 weeks ago and I've given it some time to settle in and it has some but it's still too firm. I do like it and it's quite cool! Might add the topper to it and hopefully that creates the perfect balance of firm and soft. I just find my hips push very little into the foam and then my chest/upper back do the same aswell, leaving my mid to lower spine suspended all night long if I end up on my back and causing some pain in morning. When on my side with the firmness it gives good support in the right places but I keep rolling into my back and we'll here we are. Hoping the topper fixes it!
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 8, 2021
Hi there! Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Great support at first...
on March 1, 2021
Posted by: JayC
from New York
Gender:Female
If you had asked me about this mattress when I first bought it four years ago, I would've said it was great. Great shipping, easy to unpack, etc etc etc. But starting after about two years, it definitely isn't as firm as it used to be. Now almost four years in, it's gotten to the point where I turn my mattress every week or so, but with practically has no effect... Sad that I have to replace a mattress after only a few years!
For the record, I'm only 105 lbs and I'm a side sleeper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 2, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase and the mattress has become uncomfortable, but we want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle