Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: K9howard
from Iowa
Gender:Female
Verified Purchase:Yes
Easy to set up. Comfortable and cozy! Love my new bed AND I’m sleeping better!
Written by a customer while visiting Tuft & Needle
Posted by: Diane H.
Gender:Female
Verified Purchase:Yes
Great mattress and arrived in record time!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great Customer Service and Love the Bed
on August 26, 2022
Posted by: RayJay
from Kansas City, MO
Gender:Female
After sleeping on a famiy member's guest room T&N mattress we bought one & love it. We made a mistake in size ordering and had to exchage our Cal-King for a King and the local store was wonderful about making the return and replacement. We plan to soon buy another T&N for our guest room bed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Very disappointing over time.
on August 28, 2022
Posted by: PoorSleep
Gender:Female
I purchased an original queen sized mattress after having a good experience sleeping on one while on vacation. I slept on it well enough for a short period, but unfortunately, about a year and half later, I can say this mattress hasn't aged well. This mattress is often recommended for side sleepers, which I am, but I began waking up in the middle of the night with extreme soreness and pain in my hips. I tried adjusting where I slept in the bed, making sure to position myself in the middle. That didn't help. I purchased an expensive Tempurpedic topper, and that didn't help either. I wake up in pain every morning and nearly every night; the mattress has disrupted my sleep and exercise schedule. I now find myself in the position of having to make yet another expensive purchase to replace this mattress, which is essentially still new. I'm extremely disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 29, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you haven't been sleeping well on your mattress. It is normal for the mattress to break in with use. Because of this, we recommend rotating the mattress every 3-6 months to ensure it breaks in evenly. That being said, the mattress comes with a 10-year limited warranty that covers any indentation of sagging over 3/4 of an inch. When you have a moment, please reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Maximus
from Tempe AZ
Gender:Male
Verified Purchase:Yes
I like the mattress, it is soft yet firm. I have been sleeping on it for about 2 weeks now and it has been great so far!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Erik H.
from Bay City, Michigan
Gender:Male
Verified Purchase:Yes
Happy with the purchase!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karen Sleeping well
Verified Purchase:Yes
Another great night sleep. Our family had 4 mattresses already so my daughter wanted one too. She loves it
Written by a customer while visiting Tuft & Needle
Customer Rating
1
After 7 years... kills your back
on October 24, 2022
Posted by: Anonymous15151515151
The mattress was great for the first 4-5 years. However, as the years passed, I noticed my husband and I both getting pretty bad lower backaches. Reached a point at 5am one morning where my back hurt to the point of waking up and I slept on the couch. It might be the foam just slowly dissolving over time. My back does not hurt anymore with a new spring mattress. It's a really poor investment for the price point- beware.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 3, 2022
Hi there! Thank you so much for your feedback and candor. We have high expectations when it comes to quality and we don't want you to feel stuck with something you don't love, especially if it causes you discomfort! You can always reach out to us at 877-842-2586 or support@tn.com and we'd be happy to look at it from a warranty perspective! Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle