We are still deciding if the bed is right for us. One thing that I do not like is that it seems the bed is higher in the middle . The side also seems very week, it will collapse almost all that way down when exiting and entering the bed.
It's a great mattress. We bought it for our vacation rental property and slept on the mattresses for a week. First time my husband didn't have back issues and I had the best sleep in a long time. We're trading our sleep number in for the tuft and needle.
So far, our niece hates the bed. She's only 20 and says it is torture on her back and has no support at all. She can only sleep on her side diagonally and can't lay on her back (her preferred sleep position) at all. We're going to sleep on it ourselves to see what's up before deciding about sending it back.