Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Greg 145348
from Nj
Gender:Male
Verified Purchase:Yes
Great mattress as is, but even better customer service. They were quick to respond and address our needs. On a related note, a mattress topper adds some height and softness if needed
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karis
from Phoenix
Gender:Female
Verified Purchase:Yes
This mattress was much too hard for me. I sleep in all positions and I’m sad to say I will be returning it. My husband also likes a firm mattress but he felt like it was too hard as well
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2021
Hi there. Thanks for sharing candid feedback about your experience. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
High quality! Just be very sure you need firmness...
on March 12, 2021
Posted by: Michael L.
from Athens, GA
Gender:Male
Verified Purchase:Yes
The mattress is super high-quality, and shipping / set-up couldn't have been easier. I can tell this is a mattress which I will enjoy for many years to come. That said, it is quite firm. I definitely prefer my bed to be on the firm side, so I chose this over the Mint, but sometimes I wake and find that my arm or wrist has fallen asleep due to the stiffness. I still want to give the mattress 4 stars though, as I my body may just prefer a weird in-between level of firmness and softness.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Samsan12
from San Francisco, CA
Gender:Female
Verified Purchase:Yes
Amazing mattress! So comfortable, exactly what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Jacksonville, Florida
Gender:Male
Verified Purchase:Yes
Most superior mattress on the market. Quality should never be compromised. The rest of the family has switched to this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AlexisO1964
Verified Purchase:Yes
PERFECT if you want support but cloud like soft ness! I’ve never had a mattress I quite love until now.
Written by a customer while visiting Tuft & Needle
Posted by: Alison V.
from Little Rock, AR
Gender:Female
Verified Purchase:Yes
Still deciding about this mattress. It’s great quality but just a little too hard for my liking! It’s great for back sleepers but if you are a side sleeper it does feel pretty hard.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 12, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Martha M
Verified Purchase:Yes
It is too much soft .. and during night time get warmer
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 12, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle