Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
4
Better than competitors!
on November 2, 2021
Posted by: jennaw
from Washington, DC
Gender:Female
I bought this queen mattress 1.5 years ago and I'm still so in love with it. It's easy to vacuum and rotate, and has been great for my sleep/lounging habits. My sister bought an Avocado mattress at the same time I bought my T&N, but hers already has a big lump in the middle (less than 2 years old) and she's really dissatisfied with hers -- she now wants to buy a T&N seeing how great mine has been. The original mattress is great for someone who likes a slightly firmer bed that doesn't completely collapse around your body!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: WV Sue
Verified Purchase:Yes
I initially contacted the company because the mattress felt softer than the Mint mattress we bought last year, even though it was advertised as a firmer mattress. After trying it out the product surprised us. It was very comfortable and both my husband and I slept well. Although the sleep feel felt firm, there is no side support so sitting on the side of the bed feels unusually soft. Wish I could get the same firm sleep with better sides!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Nicole M
from Phx, AZ
Gender:Female
Verified Purchase:Yes
This is our 5th T&N mattress we purchased for our home. We were extremely happy with our very first purchase and are clearly return customers!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: William 550
Gender:Male
Verified Purchase:Yes
This is a very comfortable mattress if you like a firmer feel. If you want something softer I’d opt for the Mint. This is the second one we’ve purchased. The first went to our vacation home. That one is three years old and is holding up just fine. If you have the chance to lay on both the original and the Mint for comparison that would be the ideal situation.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MammaLynn
Gender:Female
Verified Purchase:Yes
Not at all what we expected. For a medium firm mattress this was super soft and squishy, felt like a mattress topper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 6, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you've been disappointed in your mattress purchase. We will pass this along to our team. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com. We will be more than happy to help with a return or troubleshooting any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Lizn
from Mississippi
Gender:Female
Verified Purchase:Yes
Very comfortable mattress, a little firmer than I thought but excellent for the price. Good customer service
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Junk243
from Billings, MT
Gender:Female
Verified Purchase:Yes
This is the third Tuft and Needle Mattress for our family. We love them all.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Iris S
from Tulsa, OK
Gender:Female
Verified Purchase:Yes
This is our second Tuft and Needle mattress. We purchased our first one 2 years ago for our toddlers new “big boy bed” and felt it was the most comfortable mattress in the house. So when our second son turned the age to move out of the crib we had to get him the same!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle