Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Aaron AZ
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
Very comfortable. My son loves it. Antimicrobial gives comfort to know it’s a healthy and clean mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JustinM
from MT
Gender:Male
Verified Purchase:Yes
It is way more comfortable than my old bed. I used to toss and turn all night. Now I pretty much sleep in the same position all night. I'm a side sleeper and weigh about 225 lbs and I don't sink in or anything.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JRP1
Gender:Male
Verified Purchase:Yes
Once we got the topper too, the mattress has been very comfortable for my wife. She is also chemically sensitive and the mattress/topper has not bothered her. We shall see how it holds up over time. So far we are pleased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Just a guy
from Arizona
Gender:Male
Verified Purchase:Yes
This is my fourth mattress from tuft and I have loved all them. This is just as great very happy with it!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Words Cannot Describe How Satisfied I Am
on September 11, 2021
Posted by: sebastianrasor
from West Palm Beach, FL
Gender:Male
I ordered essentially an entire bed set a little over three months ago and everything has been perfect, except for the fitting of the duvet insert and the duvet cover. I was constantly having issues with excess cover for the duvet, and I found out today that I actually ordered the wrong size insert. I called at 8 PM EST and within 10 minutes we had an order placed for the proper size insert and instructions on what to do with the previous insert. It's hard to express in words how incredible this customer service experience was, in addition to the excellent quality of the products themselves.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: S Lovins
from TN
Gender:Female
Verified Purchase:Yes
Our new mattress has matched our expectations for what a mattress ought to be. We replaced our first T&N mattress, the OG from way back when the company was just a fledgling start-up. The only difference is our new mattress is an extra 6 inches thicker, but it is still the perfect firmness and we never overheat. You don't feel your partner move at night unless he smacks you in the face "accidentally" and with that extra thickness, our sheets finally fit the mattress!
We couldn't be happier with a mattress... except for if maybe it sang us to sleep or something. Maybe you could work on that?
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Outstanding Customer Service
on October 4, 2021
Posted by: Abdul1679
from Houston, TX
Gender:Male
Just outstanding Customer Service. I have been using this mattress for over 4 years now. It has always been comfortable to sleep on. However, few weeks prior, the mattress developed some piling underneath and a slight sag which created back issues for my family. When contacted the customer service, they provided an excellent support, inspected the mattress with close up photos and provided a replacement. I would say this type of commitment & customer service to honor 10-year warranty and make it so seamless, was just out of the world. Thank You so much T&F family. Keep up the great work of putting the customers first.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JustJenni
from KOP, PA
Gender:Female
Verified Purchase:Yes
What a great mattress! I worked for a large furniture and mattress retailer for 13 years and didnt purchase a mattress during my tenure because the mark up is so high and the quality is meh. Happened to sleep on. Tuft and needle at an air bnb recently and I was hooked. Bought one the day I got home, it arrived faster than promised, and Ive been hooked ever since. Havent had a bad nights sleep or worken up in pain in a month! Great price, great quality! If I purchased a mattress at this price at my former company I would be sleeping on a particleboard frame, poorly tied springs and a thin layer of rolled dacron. The value we recieved in our TF mattress cant be beat!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle