Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Real Tuft & Needle Owner
from PA
Gender:Female
Verified Purchase:Yes
If I could give this mattress less stars I would. I was an owner of two original tuft & needle mattresses when the company was still tuft & needle. I couldn’t understand why this mattress was so horrible until I realized tuft & needle sold their company to a big mattress company that ABSOLUTELY skimped on how the mattresses were made. This mattress is so thin I can feel the slats of the bed underneath. It sinks and sags in the middle. I’ve had my ACTUAL original tuft & needle for 10 years and it still doesn’t sag or dip; if I didn’t have need for a bigger bed I would continue to use it. This imitator mattress is horrible. I wouldn’t let my dog sleep on this mattress. We have terrible back pain, neck pain and hip pain. I have never felt more miserable getting out of bed in my life. It truly saddens me because the REAL original tuft & needle was like a cloud. I plan to return this imitation as soon as we are able.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great for me, not my partner
on August 4, 2020
Posted by: genevievet
from San Diego, CA
Gender:Female
I bought this mattress about 2 years ago and a month later I moved in with my boyfriend and brought this with me. My side of the bed has remained firm and comfortable but his is really soft and now uncomfortable. I’m 5’ 7” and 140 lbs and he’s 6’ 6” and 240 lbs. He’s definitely a bigger person but just wanted to throw that out there in case anyone is built like him and is looking for a long term mattress, this may not be the one for you.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 5, 2020
Hi there. Thank you for your review and candid feedback. If you would like to troubleshoot or explore a warranty claim (our mattresses are covered by a 10-year limited warranty), please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
on August 22, 2020
Posted by: Aleeymar
from Los Ángeles
Gender:Female
We bought this bed 4 years ago and at first it was the best bed ever now my back hurts everyday and it’s uncomfortable . The bed gives 0 support to my back whatsoever and makes it hard to sleep on. The bed use to be fairly firm and now it’s not as firm as when I bought it. Unfortunately I am in a situation where buying a new bed isn’t easy so I am stuck with this
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
This Mattress Does Not Breathe
on May 6, 2021
Posted by: Nomad85
from Anchorage, Alaska
Gender:Female
My partner and I bought this mattress almost a year ago now. I was initially stoked about the purchase because I had read good things about T&N and generally love a firm mattress, however, after sleeping on it for an Alaska winter, I am dreading summer because I routinely found myself waking up mid-slumber drenched in sweat. This mattress does not breathe. As someone who runs cool, I don't know how anyone who runs warm could get a good night rest on this mattress. Also, you can decide whether this is a pro or con, but the foam has not broken in and I generally wake up sore because there is so little give on the mattress. This was not my first foam mattress either, and I've generally found foam to be fairly comfortable.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 7, 2021
Hi there. Thank you for taking the time to write a review and share your experience with us. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that some accessories, such as high-thread-count sheets or certain mattress protectors, can play a role in heat retention. If you are interested in troubleshooting, please feel free to reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
It’s not comfortable for me
on August 2, 2021
Posted by: Uncomfy
from Chicago, IL
Gender:Female
I bought this mattress in November so I’m past the 100 day trial. It’s just not very comfortable. I’m very disappointed in myself for keeping it. It’s not unbearable but I just do not sleep well on this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 4, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Even though you are passed your 100-night trial, we're always happy to help troubleshoot any comfort issues. Feel free to reach out to us at support@tn.com or 877-842-2586, and we'd be glad to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: D loves T&N
Gender:Female
Verified Purchase:Yes
When you buy this mattress you will be glad you did. It’s easy to order, set up, and you will enjoy the comfort of a good night’s sleep!
Written by a customer while visiting Tuft & Needle
Posted by: Kelly F.
from Tennessee
Gender:Female
Verified Purchase:Yes
We have been SO incredibly happy with our mattress!! It was love from the first night! I love a good memory foam bed, but my hubby thinks they are too hot, squishy & soft. He prefers a firm mattress that’s equivalent of a wood plank, which I find insanely hard. This bed is a perfect fit for both of us- firm & supportive, but also just soft enough to feel cradled. My hip problems disappeared after 2 nights of perfect support & his back has been happy since night one. And we both LOVE the fact the edges are just as firm as the center, so you sleep on the edge (if someone is hogging the space) and it offers the same support as the rest so you don’t feel like the edge is collapsing & about to dump you on the floor. Also, there is NO movement transference; I can flop around all night if I want & he never feels it. He can get up as early & as often as he wants and the bed never shifts, creaks or moves and I never hear it or wake up from it. Combined we weigh close to 500lbs and this mattress has been a dream of comfort & we’ve never slept better. I will NEVER buy any other brand again!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tajh
from FL
Gender:Male
Verified Purchase:Yes
Wow. Customer service = 100%!!!! The original was a bit too firm for a side sleeper like me. I think if/when I get another mattress, I would try their mint. But despite the product not working out, let me tell you-their customer service reps are EXCELLENT. And their business model of giving unwanted mattresses to charity is heart-warming (yes, they found a charity near me and gave me their direct contact info). T&N, I am a big, big fan!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle