Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Jenn300
Verified Purchase:Yes
I love this bed so much. It's so conturing and soft. Not to soft or to firm. I sleep like a log. If logs slept.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: S.R.
from Round Rock, Texas
Gender:Female
Verified Purchase:Yes
So comfortable! Very soft mattress.
Written by a customer while visiting Tuft & Needle
Posted by: Rose S
from Youngstown Ohio
Gender:Female
Verified Purchase:Yes
i was so excited about this mattress its nice but not firm i wake up with my back hurting throughout the night and every morning i don't think I want to keep it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 31, 2021
Hi there. We appreciate you taking the time to share feedback with us. We're sorry to hear the mattress is not as comfortable as expected and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Nighty night
from Boston Ma
Gender:Female
Verified Purchase:Yes
Best mattress I’ve ever had it’s fabulous don’t waste your money on others these are the best!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: S Mintz
from Washington, DC
Gender:Female
Verified Purchase:Yes
Super comfortable and easy ordering/shipping process.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Roshan
from Buena Park, CA
Gender:Male
Verified Purchase:Yes
Maybe the only company on planet earth that 100% truly delivers on everything the say. The communication level is incredible always keeping you informed on purchase. I love the down pillows highly recommended, and the bed erased my back ache immediately.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very comfortable!
on March 29, 2021
Posted by: Jc12
from Anchorage
Gender:Female
It is my second night sleeping on this mattress and I am so happy with it! It is the perfect blend of softness and firmness. Amazing mattress, amazing price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mikayla Anewalt
Verified Purchase:Yes
Pretty average for a boxed mattress. I had to use a gel topper to make it less firm, but I do have back pain and will be returning for something more high quality.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 29, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle