Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Laurie123!
Verified Purchase:Yes
We were a bit nervous to buy a bed-in-a-box, but it was fantastic. Within about 20 minutes it was completely inflated/well-formed, except for one corner that took a bit longer. We had heard there would be a smell for a few days, but we did not notice it. It's very comfortable and we love it!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Too firm
on April 8, 2021
Posted by: AjNYC
Gender:Female
I've always slept on a traditional mattress and have found this bed is entirely too firm for my liking and was even giving me hip pain. During the trial period, I contacted customer service about possibly exchanging or returning the mattress, as a first easier substitute they offered a free topper. I thought this helped with the softness but after a few months I realized it's really not enough. And it makes the bed super hot. Now I'm way past the trial period and stuck with a bed that gives me back pain and makes me sweaty.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Shin
Gender:Female
Verified Purchase:Yes
The mattress is comfortable enough. The problem is that it gets extremely warm. I'm not sure what my options are in trying to keep the temperature from rising so much.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 9, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Sera
Verified Purchase:Yes
Great mattress, we've purchased two of them and love the quality and price point.
Written by a customer while visiting Tuft & Needle
Posted by: brhawn60
from Tonawanda, NY
Gender:Female
Verified Purchase:Yes
Love the mattress! I slept on one during my vacation last year and had to get one for myself!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Riley M.
from Salem, OR
Verified Purchase:Yes
Just not comfortable to me. It is very firm and I toss and turn all night. Pros are that it doesn't smell weird, it inflated very quickly after being unpacked and we were able to sleep on it that night. It has since gotten the tiniest bit softer and bigger. An issue for me as well is that it doesn't do a great job with temperature regulation and I still am overheating often.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Bongkonk
from Fort Wayne, Indiana
Gender:Female
Verified Purchase:Yes
It was ok, but nothing amazing. It’s a backup bed for overflow company so it will certainly do, but I slept on it three nights just so I could review it and I felt like it didn’t wow me.
Written by a customer while visiting Tuft & Needle
Posted by: anonymous customer
from California
Gender:Female
Verified Purchase:Yes
Ordering and delivery are quick and easy. The reason for 2 stars: this mattress is way too soft! Hoping the return guarantee is also easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 7, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our Original T&N Mattress to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and will definitely pass your feedback along to our product team. If you’d like to troubleshoot or return, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle