Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Tyler H.
from Virginia
Gender:Female
Verified Purchase:Yes
I have had the best sleep since purchasing this mattress! I no longer wake up in the morning with an aching back! It's the right amount of firm and comfy all at the same time. I'm so glad we invested in this mattress!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Josh9
Gender:Male
Verified Purchase:Yes
Wish I had better results. Into week two, my wife and I are both feeling back pain...the reason we got this mattress was to lessen that, it has increased. I contacted support after day 3, they told me to give it a couple weeks. Clearly I need to reach back out to them. Their support was incredibly nice and helpful, BTW.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 6, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear you are struggling to get comfortable on the new mattress. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Princess B
Gender:Female
Verified Purchase:Yes
Super comfy, definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: New user
Gender:Male
Verified Purchase:Yes
Good soft feeling but yet firm matress
Written by a customer while visiting Tuft & Needle
Posted by: Summer C
from Arizona
Gender:Female
Verified Purchase:Yes
It was easy to set up and it is OMG soooooo COMFY! I don’t have no more back pain or anything!.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
I thought this would be better, the reviews made me think so.
on April 4, 2021
Posted by: Tracy G.
Verified Purchase:Yes
Didn't expand fully, a corner is messed up :( Now I am stuck with an expensive mattress that does not fill out the frame or even fill out the Tuft & Needle mattress pad cover I also bought.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 6, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Cristina S
from Richmond, Va
Gender:Female
Verified Purchase:Yes
This is the third Tuft and Needle mattress we’ve purchased. We love them! Comfortable and well made. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JimL
from Upstate NY
Gender:Male
Verified Purchase:Yes
We wanted to love our new Tuft & Needle mattress... but both my wife (115 lbs) and I (130 lbs) are finding it to be too firm. I wake up several times during the night and my shoulders are sore. I can't sleep on my back at all because it's too uncomfortable. My wife says she awakens with sore hips.
We previously had a Select Comfort adjustable mattress. I am writing this review after two weeks of sleeping on our new mattress. It's been suggested that it can take up to 30 days for your body to adjust to the new mattress, so... maybe it will feel more comfortable two weeks from now.
Frankly, we were hoping it would feel more comfortable right from the start.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle