Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: WendyF
from Logan, UT
Gender:Female
Verified Purchase:Yes
These mattresses are amazing! This is the second one we have purchased and it has been well worth it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KristisB
from Ohio
Gender:Female
Verified Purchase:Yes
This bed is so comfortable. We have the mint mattress in another bedroom, but this model is my favorite
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Shin
Gender:Female
Verified Purchase:Yes
The mattress is comfortable enough. The problem is that it gets extremely warm. I'm not sure what my options are in trying to keep the temperature from rising so much.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 9, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Eric K.
Gender:Male
Verified Purchase:Yes
Outstanding mattress! Firm support where it's needed. I don't even feel my wife moving next to me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ausgat
Verified Purchase:Yes
Great mattress all-around. It is comfortable, easy to set up, doesn’t smell bad. I get a good night’s sleep on it.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Too firm
on April 8, 2021
Posted by: AjNYC
Gender:Female
I've always slept on a traditional mattress and have found this bed is entirely too firm for my liking and was even giving me hip pain. During the trial period, I contacted customer service about possibly exchanging or returning the mattress, as a first easier substitute they offered a free topper. I thought this helped with the softness but after a few months I realized it's really not enough. And it makes the bed super hot. Now I'm way past the trial period and stuck with a bed that gives me back pain and makes me sweaty.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: JohnD419
from Syracuse, NY
Gender:Male
Verified Purchase:Yes
It’s fantastic! Every time I get into bed, I’m happy that I bought this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Bre F.
from Louisiana
Gender:Female
Verified Purchase:Yes
It’s exactly as it is advertised. My husband and I were looking for a firm mattress and this delivered! We love ours!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle