Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: L. Adams
from Charleston, WV
Gender:Female
Verified Purchase:Yes
We bought this as a spare room mattress on a recommendation from our son. The day after we received it my husband was diagnosed with Covid. He slept on this bed for a week and found it to be very comfortable.
Written by a customer while visiting Tuft & Needle
Posted by: Happy Nightowl
Gender:Female
Verified Purchase:Yes
If you have been debating about replacing your old mattress-do it! It’s worth it. Be sure you have sheets with deep enough corners, as it is a tall mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: jaimem
Verified Purchase:Yes
I am amazed with the quality of this mattress for the price. I was looking for a truly firm mattress and this mattress does not disappoint. My chronic back, neck, head, and shoulder pain is virtually gone after consistently sleeping on this bed. I'm primarily a back sleeper but often move to my side in my sleep and I don't find it too firm for side sleeping.
Definitely recommend this as an affordable firm mattress!
Definitely recommend this as an affordable firm mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
My neck, my back, is not longer out of whack
on February 2, 2021
Posted by: Alyssa S.
from Austin, TX
Gender:Female
Verified Purchase:Yes
This mattress is the real deal. feels great on my back, on my neck, i love it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Only supportive for a few months
on February 26, 2021
Posted by: Sjvssss
from Rochester, New York
We bought this mattress in April of 2017. It was very comfortable for both of us (husband side sleeper, myself - stomach) but after about 6 months we started rolling to the middle and you could feel it losing support. Now almost two years later we are both waking up very uncomfortable, it’s even hard to sit up in bed because your body drops down so much (we are average sized people). I’m so irritated we spent money on this
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 1, 2021
Hi there. Thank you for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Not 10 inches!
on March 1, 2021
Posted by: AEWP
Gender:Female
We bought this mattress and it seems to be comfortable so far. My complaint is that is says it’s 10 inches in height, however it barely reaches 9 inches. These measurements are important when you buy a frame and headboard that is platform based. We now have a big gap in height from the mattress to headboard.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: I bought a mattress
Verified Purchase:Yes
After sleeping on the same side of the bed after only a couple of months, the side of the bed became rather noticeably compressed. This is happening at a more significant rate than other have foam mattresses that I've had. I now have to make a conscious effort to sleep in various places on the bed and will probably have to flip the mattress around every few months. Comfort is alright otherwise though
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2021
Hi there. Thank you for taking the time to provide us with your review. The mattress may feel a little softer or more broken in over time, depending on where in the bed you sleep each night, it’s normal for the areas where you sleep regularly to be more broken in than parts of the bed that get less use. One thing you can do moving forward is to rotate the mattress head to foot every six months or so in order to ensure that the mattress breaks in more evenly as time goes on. Having said that, we will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
I now have three a king a full and a twin original mattress ! Great value great confort
Written by a customer while visiting Tuft & Needle