The mattress has just the right combination of firmness and compliance. It eliminated my back ache in just one night. It also avoids the heat buildup that I have experience with other foam-type mattresses.
I have several family members that have a Tuft and Needle mattress. They all love it. I like mine too. After 2 nights of sleeping on my new mattress I've stopped having neck issues. Also, my legs feel supported.
The website was informative, delivery was fast, set up was easy, and the bed is great! I also liked receiving an email from the company thanking me for my purchase and asking for any feedback.