Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Anonymous
from Portland, OR
Gender:Male
Verified Purchase:Yes
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Twiggy
from Milwaukee, Wisconsin
Gender:Female
Verified Purchase:Yes
Very good and comfortable mattress. A little soft but that's not a negative. It just takes getting used to. Just set up a couple days ago and got a better night's sleep than I've had in a while. I'm very happy with this purchase. Would both purchase again and recommend.
Written by a customer while visiting Tuft & Needle
Posted by: Ernie boy
from NJ
Gender:Male
Verified Purchase:Yes
Sleeping like a baby
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: anonymous customer
from California
Gender:Female
Verified Purchase:Yes
Ordering and delivery are quick and easy. The reason for 2 stars: this mattress is way too soft! Hoping the return guarantee is also easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 7, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our Original T&N Mattress to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and will definitely pass your feedback along to our product team. If you’d like to troubleshoot or return, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Smells really bad
on May 3, 2021
Posted by: John201
3 weeks in and mattress still has an unbearable smell. Even though we've been airing it out with windows open.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 5, 2021
Hi there. Thank you for taking the time to leave a review. We're sorry to hear the smell you're experiencing continues to be persistent and strong after allowing it to air out for a week, please let us know. We would be happy to help in any way we can whether that be troubleshooting or a return. Please reach out to support@tn.com or 877-842-2586 and the team will be happy to get you taken care of.
Written by a customer while visiting Tuft & Needle
Posted by: khello
Gender:Female
Verified Purchase:Yes
Nice mattress for the price. I bought for my daughters first big girl bed. It is a medium, not firm mattress-- great for kids or people who like softer beds, but the edges do sink when an adult sits on them.
Written by a customer while visiting Tuft & Needle
Posted by: HH22
from Texas
Gender:Female
Verified Purchase:Yes
Very nice quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Iain3
from Colorado
Gender:Male
Verified Purchase:Yes
Perfect balance of firm and comfy
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle