Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Not Good for Side Sleepers!
on May 17, 2021
Posted by: Clara503
from The Dalles, OR
Gender:Female
I chose the Tuft and Needle Original because my friend had purchased one in 2016, which was comfy. This mattress is not the same as the prior design! I found the mattress to be too firm and not supportive. I am a side sleeper, 160 lbs. I could not get comfortable and this mattress caused bad upper back pain as my shoulder didn't sink it at all. I think this might be a better option for back and stomach sleepers, but overall feels cheap and just a hunk of hardish foam.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Suzanne E
from Colorado Springs, CO
Gender:Female
Verified Purchase:Yes
This mattress is amazing. Perfect thickness, perfect firmness, perfect everything!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CBear
Verified Purchase:Yes
Awesome mattress—very happy with it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: VHeilman
from Austin, TX
Gender:Female
Verified Purchase:Yes
I love this mattress! I bought one for my daughter a few years ago and it is the most comfortable mattress in the house. When I needed to purchase another, I knew I was getting this mattress right away. It's much better even then a much more expensive brand I bought for myself. Someday, my whole home will be full of T&N!
Written by a customer while visiting Tuft & Needle
Posted by: Who cares
Verified Purchase:Yes
Right now I wake up frequently so not super impressed. Delivery and customer service has been noteworthy.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 17, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you are not sleeping well on the mattress. There is generally about a 2-week break-in period with the mattress. We are always happy to help troubleshoot comfort issues. The mattress also comes with a 100-night trial. If you would like to troubleshoot any issues or return the mattress, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: SleepyMedic
from Meridian, ID
Gender:Male
Verified Purchase:Yes
I am a retired combat vet with two back surgeries and chronic neck pain. On top of that I have a sleep disorder which makes my sleep very fragmented. I've never been picky about sleep surfaces partly from my time in the Army but also because I didn't know a mattress could make a difference on any of these points. I do agree with some reviews that it does tend to be warmer than other mattresses which can have a detrimental effect on sleep quality (I'm also a certified in clinical sleep health CCSH) but I've found that the orthopedic benefits outweigh the temperature impacts. Overall it's a great mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Baron
Verified Purchase:Yes
Fantastic bed from fantastic people!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Max D
Verified Purchase:Yes
Easy process and very comfortable mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle