Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Diane T
from Vermont
Gender:Female
Verified Purchase:Yes
Our new mattress is so comfortable. We wake up well rested. The set up was very easy.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: RustyR
Verified Purchase:Yes
The mattress is pretty stiff, I guess I'll see if it softens up.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 24, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: KimL
Gender:Female
Verified Purchase:Yes
This is the most comfortable bed! It’s our second one and will be our only mattress going forward. Get the topper for even more comfort.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Louise z
from Oregon
Gender:Female
Verified Purchase:Yes
Not as comfortable as the first bed i bought from you
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 20, 2021
Hi there, we appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Just a guy
from Arizona
Gender:Male
Verified Purchase:Yes
This is my fourth mattress from tuft and I have loved all them. This is just as great very happy with it!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JRP1
Gender:Male
Verified Purchase:Yes
Once we got the topper too, the mattress has been very comfortable for my wife. She is also chemically sensitive and the mattress/topper has not bothered her. We shall see how it holds up over time. So far we are pleased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lisa T.
from San Francisco, CA
Gender:Female
Verified Purchase:Yes
Sizing is a little off. The mattress is about 9" tall not 10" as advertised. It took a while for it to fully expand but it is still not fully 10". Overall though, this is a comfortable mattress and very affordable and nice quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JustinM
from MT
Gender:Male
Verified Purchase:Yes
It is way more comfortable than my old bed. I used to toss and turn all night. Now I pretty much sleep in the same position all night. I'm a side sleeper and weigh about 225 lbs and I don't sink in or anything.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle