Ease of ordering, delivery time, and instructions on how to unpack and set up the mattress safely were all great and very clear, and I think the mattress is very comfortable. The only reason I wouldn't say 10 is because the mattress is pretty firm (which I like) but might not be what others are looking for. Thank you!
We had a queen size IComfort mattress that we loved... Except the size. Decided to upgrade to king size. Tuft and Needle was such a good price and excellent warranty so decided to try it. Absolutely love it!!! And it's cooler than my IComfort memory foam too!!!