Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: JulieAZ
Gender:Female
Verified Purchase:Yes
Very fast delivery! Packaging was just as expected and unboxing was super simple. So far my daughter is very comfortable sleeping on this mattress. I was worried it would be hot, as we have a tempurpedic that can get hot in the summer, but so far that doesn’t seem to be an issue. We are happy with our tuft and needle!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sean111
Gender:Male
Verified Purchase:Yes
As someone with persistent back/neck, I was worried about buying a mattress online. This mattress is unbelievable. I would buy this again in a heartbeat- great value.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great Company bed is very firm
on June 19, 2021
Posted by: Amb173
from CT
Gender:Female
I have been sleeping on the original mattress for about 7 months my best friend has a Tuft & Needle and she loves her bed so I purchased one after researching. This bed is way too firm almost like sleeping on a stiff board I wake up in pain every morning, lower back pain that I have never had in my life, I am 165lbs and I am starting to dread sleeping in the bed and thinking maybe I should of bought the mint. I did try the Tuft mattress topper but it did nothing, I currently have a more plush topper on the way hoping that works out or else I am buying a new bed. Despite hating the mattress, Tuft & Needle is a great company and has been very helpful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: EJWJR
from Pittsburgh, PA
Gender:Male
Verified Purchase:Yes
Comfortable as can be, does not have traditional mattress smell, (main reason we purchased tuft & needle), only problem is now we need to buy two more for our other kids and one for our room!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not for me
on June 10, 2021
Posted by: keetiekat
from Sharon, Ct.
Gender:Female
I've had this mattress for 2 years now. Sleeps warm. Still looks new, no sags or bumps. That said, I am waiting on my new mattress getting delivered, my back cannot take this mattress. I'm not saying it's the mattress, but I toss and turn all night. For the money it is ok.. Not for a heavy person. I'm 160 but I don't sink in a lot, It is hard to roll around on. Something is just uncomfortable about it.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 11, 2021
Hi there. We appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. If you'd like to pass along any feedback or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Sasdog
from Florida
Gender:Female
Verified Purchase:Yes
Comfy! Softer than expected . Mint is firmer. But still recommend !
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Second time purchasing, seems like different mattress
on June 5, 2021
Posted by: Rj Stein
Gender:Female
My first tuft and needle mattress I purchased in 2017 and my husband and I love it still. The second mattress we purchased in Jan 2020 is not holding up so well. It feels a lot different than our original and is caving in in the middle. I’m not sure what’s different, they were both king size and the original mattress. I’m waking up a lot at night to rearrange because I’m uncomfortable. The original mattress is in our camper and got constant use for 2 years and never showed any signs like the new mattress. Pretty disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 7, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Stephani L
from Minnesota
Gender:Female
Verified Purchase:Yes
Awesome service. Great product. Fast shipping
Written by a customer while visiting Tuft & Needle