Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
2
It’s not comfortable for me
on August 2, 2021
Posted by: Uncomfy
from Chicago, IL
Gender:Female
I bought this mattress in November so I’m past the 100 day trial. It’s just not very comfortable. I’m very disappointed in myself for keeping it. It’s not unbearable but I just do not sleep well on this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 4, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Even though you are passed your 100-night trial, we're always happy to help troubleshoot any comfort issues. Feel free to reach out to us at support@tn.com or 877-842-2586, and we'd be glad to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: Hanaaa
from San Diego, CA
Gender:Female
Verified Purchase:Yes
It’s heavy to lift, but so comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: HappyCustomer2
Gender:Female
Verified Purchase:Yes
I was extremely hesitant about buying a mattress online and not getting to test it out first, but given that I was moving across the country I had to. I'm so glad I chose to go w/ the Original mattress, because it was below budget, shipped quickly, inflated in record time, and is so so comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
A bit more firm than I expected as a side sleeper
on August 1, 2021
Posted by: Ther
from Cleveland, OH
Gender:Female
Verified Purchase:Yes
This is a beautiful mattress, hands down. It looks beautiful and has an interesting texture to the touch. After several weeks, it is a bit more firm that what I was hoping for, thus the 4 stars. I am a side sleeper and wish I had gotten a variety that was a tad more forgiving. Despite this, the mattress will be staying with me as it is not too bad and is otherwise luxurious.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Was Great in the Beginning but Ended in Disapointment
on July 12, 2021
Posted by: kkpiech2
from Buffalo, NY
Gender:Female
I purchased the king size about 3 or 4 years ago and it was amazing at first. Over the past year, the mattress has completely broke down. Both my husband and I have severe back problems every morning when we wake up and we know the culprit is the bed. We've slept in other beds for trips and do not wake up with the back pain we experience after waking up in our own bed. I loved this mattress at first, but overall regret the purchase. I will say that the pillows have held up and we are still very happy with them.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 13, 2021
Hi there. Thanks for taking the time to submit your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Munderhill
from Arizona
Gender:Female
Verified Purchase:Yes
Have one on our bed at home. We had to have one for our RV and we bought a TN mattress topper for the J-couch too love it!
Written by a customer while visiting Tuft & Needle
Posted by: dee tom
from atlanta
Gender:Male
Verified Purchase:Yes
me and my wife love the simplicity of this bed as well as its comfort. i wish it came with a mattress cover though, other than that i'm proud of this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Was good, but now waking up with so much back pain.
on June 28, 2021
Posted by: JRHawaii
Gender:Female
I bough mine at the end of 2019, and it was initially great, but after 5-6 months the lower back pain started and gradually became worse. I didn’t suspect the mattress at first, but after returning from an extended vacation, the back pain returned so I knew it was my mattress. It’s now so painful at night the minute I lay down on it it hurts. I’ve been sleeping on my camping mat until I find a mattress locally. Needles to say I am very disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle