Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Not a mattress. It's a block of memory foam.
on November 16, 2020
Posted by: BackPx
Verified Purchase:Yes
I haven't had a single night where I woke up without back pain, but the missus likes. So we have to keep it.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Sarahdippity
from Indiana
Gender:Female
Verified Purchase:Yes
Too soft for me. It feels great at first when you lie down, then you try to turn over...nope, you're sunk down into it. I think I must need firmer support, as my back aches when I awake. I've had it about a month and never had this type of mattress before. I will give it a little more time to see if I adjust or get swallowed whole.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: TimC
Verified Purchase:Yes
Great mattress! Both side & back sleepers. Wish we would have done this sooner, the Mint is great ! Not too soft or too firm
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Deney
Gender:Male
Verified Purchase:Yes
Too firm, if you sleep on your side like me, then your shoulder will be sore for a whole day next day
Written by a customer while visiting Tuft & Needle
Posted by: KitchenKOACH
Verified Purchase:Yes
I waited a couple years to buy the original tuft &needle mattress i had recommended to many friends including my significant other. Sadly the updated version was NOTHING like the original and was flimsy and truly disappointing. I would have happily paid more for the actual original as the new version seemed more like some sort of camping pad. So bummed. With all the amazing reviews (nearly 100% 5 star ) back when those were available, I can’t understand why they decided to change it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team for consideration. If we can help with anything moving forward, let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: julialmn
Verified Purchase:Yes
very comfortable compared to my old spring mattress. It has been about a month and now I find it too soft-- wish it was firmer.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too soft for you and will pass your comments along to our Product Team. If you would like to troubleshoot with us or need help with a return per the 100-Night Sleep Trial, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: DebJ
from Colorado
Gender:Female
Verified Purchase:Yes
This bed is pretty firm and I just cannot seem to get comfy in the bed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for sharing candid feedback about your experience so far. We're sorry to hear the mattress has felt too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: LR - Fremont
from Fremont, Ca
Gender:Female
Verified Purchase:Yes
Love our mattress. It’s so comfortable and we never wake up hot. The simple design is key. This is our third time purchasing a mattress (different rooms) and they hold up really well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle