Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Slade17
from Charlotte, North Carolina
Gender:Male
Verified Purchase:Yes
Just soft enough, just firm enough. Have been sleeping on one for the last 6 years and will continue to
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Eman
Verified Purchase:Yes
Comfortable mattress, recommended!
Written by a customer while visiting Tuft & Needle
Posted by: Veryhuman
from California
Gender:Female
Verified Purchase:Yes
Great support for my back and comfortable for side sleeping. Boxed delivery and setup were a breeze. Customer service was very helpful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K.A.Burn
from Chicagoland
Gender:Female
Verified Purchase:Yes
As a Senior, I was looking for support with comfort for an aging body. My previous mattress was getting old, it was a "foam" type. The T&N mattress is supportive and soft enough for me to sleep well. My daughter did the research and had purchased one the year before. She loved it and that was good enough for me. So far so good I am sleeping well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Disappoint
from Ohio
Gender:Female
Verified Purchase:Yes
We are actually pretty disappointed. We bought a Tuft & Needle mattress maybe 7 or 8 years ago and loved loved it. We told everyone to buy one. It is firm but comforting, takes pressure off the right places and you can't feel your partner roll around. We decided it was time to buy a new one and throw our current one in the guest room. This new mattress is not the same at all. It is much softer and completely sinks in at the heavier upper body and puts you at an uneven lying position and I hit the bed frame when I try to get out of it. Unfortunately the new mattress ended up in the guest room and we kept the old one we love. Whatever changes have been made to the original mattress are not for the better in my opinion.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 6, 2021
Hi there. Thank you for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Marcel ek
Verified Purchase:Yes
This is the fifth tuff and needle original mattress that I have purchased. And that should say and speak volumes about what I think of the mattress I think it’s very good and bodes well good value excellent customer service The others I purchased in 2017 for a far lower price but everything goes up over time I was able to snag this one at 30% off an excellent deal
Written by a customer while visiting Tuft & Needle
Posted by: Donna Wood
from Garland Texas
Gender:Female
Verified Purchase:Yes
It’s a bit firm and will take 3-4 nights to adjust….but, DO recommend !
Written by a customer while visiting Tuft & Needle
Posted by: S Oakley
from Annapolis, MD
Gender:Female
Verified Purchase:Yes
I put the mattress over box springs. It feels comfortable but I find myself "falling" off the edge of the mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle