Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
You get what you pay for.
on October 11, 2021
Posted by: Enviroguy93063
from Renton, WA
Gender:Male
My wife and I bought this mattress a little over a year ago and it already is ready to be replaced. There are already indentations on each of our side of the bed, and she needs to sleep in the middle of the mattress so that she can have something somewhat firm to sleep on. We'll be replacing this mattress within the next year, and it won't be another Tuft & Needle.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 12, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Tim I.
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
Great product with super fast delivery at a good price. Thank you!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lisa mom
from Ca
Gender:Female
Verified Purchase:Yes
My son says it is his best sleep EVER!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LH $ VJ
Verified Purchase:Yes
We now have 2 original mattresses. The quality is excellent & consistent in both.
Written by a customer while visiting Tuft & Needle
Posted by: kat4pack
Gender:Female
Verified Purchase:Yes
Comfortable and reasonably price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Thut
Verified Purchase:Yes
Everything was easy about it from ordering, fast delivery, easy to carry box in to house, open it and lay the mattress on the frame and wait for it to grow. Feels good to sleep on, although softer than I like.
Written by a customer while visiting Tuft & Needle
Posted by: Boswell
from Arizona
Gender:Female
Verified Purchase:Yes
This mattress does not feel like memory foam and not comfortable if you sleep on your side.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 7, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
So far so good with our own original Tuft and Needle mattress.
on October 6, 2021
Posted by: April M.
from Ohio
Gender:Female
Verified Purchase:Yes
We first slept on a T&N mattress in someone's guest room. It was so comfortable we asked about it. Our own arrived as promised within a few days. It was easy to unbox and ready to sleep on right away. It is just as comfortable. We have only had it a few weeks. I would love to check back in a few months with another review.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle