Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Jim Raymond
from Phoenix
Verified Purchase:Yes
Most comfortable mattress I’ve ever had!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tall Person
Gender:Female
Verified Purchase:Yes
I received the mattress in perfect condition, followed the instructions and was positively surprised that no chemical smell was release (I still let it air for 8 hrs though).
The firmness level is what I was looking for, quite firm, but not a block of granite. If you are looking for something plushy and where you sink in, check the other models, this one is not for you. Needless to say, being “adaptive foam” the feeling is different than a coil & hybrid mattress (I have no experience with memory foam, so I cannot comment on that.)
How is the mattress doing? 40 days in and there is no sagging. I know, 40 days is very little, but for my previous mattress 14 days were more than enough to sag- for reference I was 140 lbs for 5 11.
How is the mattress doing? 40 days in and there is no sagging. I know, 40 days is very little, but for my previous mattress 14 days were more than enough to sag- for reference I was 140 lbs for 5 11.
The reason of my 3 stars is because the mattress retains body heat and It makes me sweat at night (I live up north, not in a warm climate) and it can get uncomfortable to wake up with a sticky tank top - for me, at least. Another downside (that’s very personal) is that It still gives me lower back pain, but I am adjusting (hopefully) slowly.
Last observation: maybe it’s just an impression, but somehow this mattress (bought in September 2021) feels like a different model than the one I slept on back in 2014-16.
Last observation: maybe it’s just an impression, but somehow this mattress (bought in September 2021) feels like a different model than the one I slept on back in 2014-16.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: CLKirk
Verified Purchase:Yes
This a beautiful mattress combining extreme comfort with support.
Written by a customer while visiting Tuft & Needle
Posted by: Pedro Grande
from Oregon
Verified Purchase:Yes
I love this thing. I sleep soooo comfortably!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lilly S
Gender:Female
Verified Purchase:Yes
It’s Very comfortable !!! Very happy with this purchase
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karen C
Verified Purchase:Yes
I had bought one twin size mattress about 3 years ago for my spare bedroom. When my son needed a new mattress because that one was very comfortable, ordered him a queen size a few months ago. When I needed a new mattress for the other twin bed, it was an easy choice to order another one
Written by a customer while visiting Tuft & Needle
Customer Rating
5
love it. tuft and needle original, queen size.
on October 12, 2021
Posted by: MJCP
from KY
Gender:Male
Verified Purchase:Yes
my gf had one of these and it was the best sleep and improvement of general aches and pains i had ever had from a mattress, so i bought one recently and i love it. medium firm, seems too firm at first but i sleep so well and feel so good waking up. very convenient delivery in the vacuum package, too. no need to pick up a mattress with a truck or trailer. just lay the package on the box spring, cut it open and let the mattress decompress for a few hours.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not for side sleepers
on October 12, 2021
Posted by: Emmy
from Detroit, MI
Gender:Female
This mattress is not what you want if you are a side sleeper. It’s super firm and stiff and pinches my shoulders and hurts my back. I woke up around 6 am with the middle of my back aching. It’s been 6 months and I still can say this is the most uncomfortable mattress I’ve ever owned
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 12, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle